Senior Wireless TAC Engineer

Hewlett Packard Enterprise Development LP; Cupertino, Northern (CA, KY); On-site; USD 120,000 - 243,000; Full time

Job summary

Hewlett Packard Enterprise is seeking a Senior Wireless TAC Engineer to join our on-site team in California. You will triage and resolve customer escalations, reproduce issues, and work closely with developers to drive solutions in a large-scale wireless/wired environment.

The role requires 7+ years in networking, deep knowledge of Layer 2/3 and 802.11 standards, and relevant certifications. You will own complex cases, build testbeds, analyze logs, and provide status reports in a fast-paced,

Qualifications

• In-depth knowledge of Layer 2 and Layer 3 networking.
• In-depth knowledge of 802.11 Wi‑Fi standards.
• Certifications in HPE Router & Switch are a plus.
• Experience level: 7+ years.

Responsibilities

• Triage and resolve customer support escalations from multiple inbound channels.
• Meet or exceed customer expectations on response quality and timeliness.
• Build and maintain Layer 2/3 network testbeds.
• Understand features and reproduce customer issues.
• File tickets on bugs found.
• Analyze logs and pinpoint root causes.
• Work with developers and drive solutions.
• Participate in meetings and provide status updates.

Skills

Layer 2/3 Networking

802.11 Wi‑Fi standards

Router & Switch Certifications

7+ years experience

Education

BA/BS/MS in EECS

Job description

Senior Wireless TAC Engineer

This role has been designed as ‘‘Onsite’’ with an expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

HPE is changing what’s possible in networking. We’re going beyond building the networks customers expect — we’re building the networks customers deserve. And the world is taking note. But to continue to excel, we have work to do. Change in our industry is accelerating. To power connections and empower change, we need radical thinkers, eternal optimists, and energized personalities. We need people like you. At HPE, we strive to deliver network experiences that transform how people connect, work and live. We Power Connections, Empower Change, and we do that through our core values Being Bold, Building Trust and Delivering Excellence. Do you want to solve complex problems and build systems that will change the Internet? Do you want to be part of a company that is on the cutting edge of technology? Do you want to work with a world-class team of engineers? Given how essential networking is in the modern world, managing the devices that comprise a network is a critical operation. Smart machines are well-suited to set them up, to optimize their operation, and to ensure stability & security. HPE's Mist Cloud manages such large distributed systems, including wired and wireless networking devices, and is recognized as the industry leader in this space. The world's largest corporations and most important institutions choose our systems for their reliability and ease of use.

We are looking for a someone who goes distances to make sure customers are wildly successful. A person who communicates with customers, understands their questions as well as solves complex technical issues. You will become the subject matter expert in Enterprise Wireless and Wired Networks.

Responsibilities:

• Triage and Resolve Customer Support Escalations from multiple inbound channels
• Meet or exceed customer expectations on response quality, timeliness of responses, and overall customer experience.
• Build and maintain layer 2/3 network testbeds.
• Understand features and reproduce customer issues.
• File tickets on bugs found.
• Analyze logs and pinpoint root causes.
• Work with developers and drive solutions.
• Participate in relevant meetings and discussions and provide status reports.
• Ask good questions.

Qualifications:

• In-depth Knowledge in Layer 2 and Layer 3 Networking
• In-depth Knowledge in 802.11 Wi‑Fi standards
• HPE Router & Switch Certifications is a plus
• Experience level: 7+ years
• BA/BS/MS in EECS or related subject area

What We Can Offer You:

Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Engineering Job Level: TCP_04

Salary:

The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. – United States of America: Annual Salary USD 120,000 - 243,000 in California The listed salary range reflects base salary. Variable incentives may also be offered.

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

Equal Employment Opportunity

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

EEO and Legal Compliance

HPE is an EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Read more about how we win the right way.

Equality Statements

Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law.

If you’d like more information about your EEO right as an applicant under the law, Know Your Rights.

Supplemental E-Verify

E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm the employment eligibility of all newly hired employees. For more information.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Disclosure of Sensitive Personal Data

Please ensure the resume you submit to us does not include any sensitive personal data. Sensitive personal data includes data revealing information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation. To the extent the resume you submit does contain this type of personal data, you consent to the storing and processing of this data by HPE for the purpose of reviewing and managing your application.

Technology Innovation

Hewlett Packard Enterprise Technology innovation that fosters business transformation. We Are In the Acceleration Business We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives. Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.

Standards of Business Conduct

The Hewlett Packard Enterprise Standards of Business Conduct (SBC) embody the fundamental principles that govern our ethical and legal obligations to Hewlett Packard Enterprise. They pertain not only to our conduct within the role but also to conduct involving our customers, channel partners, suppliers and competitors.