Senior Wire Payments CX Designer

Compunnel, Inc.; Newark (NJ); Hybrid; USD 80,000 - 100,000; Full time

Job summary

A leading financial services company located in Newark, NJ is seeking a Senior Business Analyst to design and optimize customer journeys for wire transfers. This role involves defining future-state experiences and translating customer needs into actionable designs. The ideal candidate should have at least 5 years of experience in a similar role within the financial sector. You will collaborate with multiple teams and ensure alignment between client experiences and backend processing systems. Hybrid work is an option.

Qualifications

• Minimum of 5 years of experience as a Business Analyst, Product Analyst, or similar role in the financial services industry.
• Proven experience in designing customer journeys for wire transfers or payment processing.
• Strong collaboration skills with cross-functional teams.

Responsibilities

• Design end-to-end customer journeys for wire payments across various interaction channels.
• Analyze current-state customer journeys to identify gaps and areas for improvement.
• Translate journey designs into detailed business requirements and user stories.

Skills

Customer journey design

Collaboration with cross-functional teams

Verbal and written communication

Education

Bachelor’s degree in Business, Finance, Information Systems, or related discipline

Tools

CashPro

SWIFT

Job description

A leading financial services company located in Newark, NJ is seeking a Senior Business Analyst to design and optimize customer journeys for wire transfers. This role involves defining future-state experiences and translating customer needs into actionable designs. The ideal candidate should have at least 5 years of experience in a similar role within the financial sector. You will collaborate with multiple teams and ensure alignment between client experiences and backend processing systems. Hybrid work is an option.