Senior Warehouse Operations Lead

UPS Supply Chain Solutions, Inc.; Shepherdsville (KY); On-site; USD 70,000 - 100,000; Full time

Job summary

UPS Supply Chain Solutions, Inc. is seeking a Warehouse Operations Manager to lead projects and manage a warehouse team. You will ensure service, safety, productivity, and quality, while optimizing labor costs and planning for a workforce of up to 25 employees, including coaching and daily direction.

The ideal candidate will communicate effectively with customers, address concerns, resolve issues, and adapt to changing operational demands to meet objectives.

Qualifications

• At least 3 years of warehouse operations management experience, including direct leadership of frontline employees in warehouse, distribution, or logistics settings.
• Ability to manage labor costs, staffing, and operational metrics.
• Strong communication, customer service, and problem-solving skills.

Responsibilities

• Leads projects and processes of moderate complexity and may lead small teams, prioritizing tasks across the team.
• Manages warehouse operations, ensuring service, safety, productivity, and quality goals are achieved.
• Oversees labor costs and workforce planning, directing up to 25 employees with coaching and performance management.
• Communicates with customers, addresses concerns, resolves issues, and maintains strong relationships.

Skills

Warehouse operations management

Frontline leadership

Customer communication

Education

Bachelor’s degree

Job description

UPS Supply Chain Solutions, Inc. is seeking a Warehouse Operations Manager to lead projects and manage a warehouse team. You will ensure service, safety, productivity, and quality, while optimizing labor costs and planning for a workforce of up to 25 employees, including coaching and daily direction.

The ideal candidate will communicate effectively with customers, address concerns, resolve issues, and adapt to changing operational demands to meet objectives.