Senior Volunteer Services Specialist

American Red Cross; Shreveport (LA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental Vision plans

Health Spending Accounts & Flexible FS

PTO: Starting at 15 days

Holidays: 11 paid

401K with up to 6% match

Paid Family Leave

Employee Assistance

Disability and Insurance: Short + Long

Service Awards and recognition

Job summary

The American Red Cross in Louisiana’s North Chapter seeks a Volunteer Services Senior Specialist to lead recruitment and engagement of volunteers. You’ll develop broad-based strategies, screen and place volunteers, and ensure programs align with regional goals.

The role emphasizes collaboration, data tracking, and timely reporting to maintain a robust volunteer pipeline. The position requires 5+ years of related experience, a Bachelor's degree, strong communication and teamwork, and travel

Qualifications

• Bachelor's degree required.
• Minimum of 5 years of related experience.
• Excellent oral and written communication skills.
• Willingness to travel within the top 29 parishes.

Responsibilities

• Utilize recruitment strategies to meet volunteer recruitment targets and track leads to referral.
• Identify and cultivate relationships with volunteer agencies and populations for a strong candidate pipeline.
• Assist in scheduling orientations and coordinating volunteer events and placements.
• Provide coaching to volunteer teams and implement engagement and retention strategies.

Skills

Teamwork

Oral & written communication

Interpersonal skills

Public speaking

Program development

Volunteer engagement

MS Office proficiency

Recruitment strategies

Education

Bachelor's degree required

Tools

MS Office

Job description

Join us-Where your Career is a Force for Good!

Job Description:

Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

WHAT YOU NEED TO KNOW (Job Overview):

This position is not eligible for relocation assistance.

.This position will focus on our North Chapter that includes the top 29 parishes of the state.

The Volunteer Services Senior Specialist supports volunteer recruitment and engagement activities within the region:

• Develop and implement broad-based recruitment strategies to attract and identify Red Cross volunteers to effectively support Regional goals and mission critical activities.
• Support the implementation and execution of programs, projects and initiatives to increase and strengthen the engagement of volunteers.
• Perform screenings, referrals, and placement of prospective volunteers to effectively support Regional goals and mission critical activities.

Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

1. Utilize comprehensive recruitment strategies to meet assigned volunteer recruitment metrics, effectively support goals and ensure placement of sufficient numbers of volunteers to meet operational needs. Conduct general and targeted outreach and recruiting activities through various resource pools, networks and digital media to obtain volunteer applicants tracked to referral and approval.Maintain accurate records of all potential and actual volunteer leads through the appropriate tools. Produce status reports as directed.
2. Identify, cultivate, and maintain relationships with key volunteer recruitment agencies/organizations, market segments, and populations to create a robust network and strong candidate pipeline for future needs. Assist in screening and referring volunteers to appropriate department opportunities. Partner with assigned staff to strengthen existing relationships, and identify and evaluate prospective volunteer recruitment sources and partnerships.May assist in scheduling and coordinating volunteer orientations, placements, meetings and events.
3. Evaluate and modify recruitment and engagement strategies based on lessons-learned. Support the development and ongoing refinement of volunteer strategies.
4. Provide coaching and guidance to volunteer teams (paid and volunteers) and foster a culture of volunteerism that supports engagement strategies across departments. Contribute expertise and serve as a resource for volunteer engagement best practices. Review volunteer satisfaction data and work with operational teams to develop and execute engagement and retention strategies to improve volunteer satisfaction within the assigned area Implement strategies and tactics to drive volunteer engagement and provide input on volunteer engagement issues.
5. Responsible for development of a thorough volunteer needs assessment for assigned area. Meet with stakeholders and ensure alignment of established goals to volunteer needs. Monitor the appropriate usage and implementation of the needs assessment through department collaboration and mutual accountability for results. Support volunteer programs and services to meet established goals and objectives.
6. Assist with executing the Event Based Volunteer plan
7. Responsible for development of a thorough volunteer needs assessment for assigned area. Meet with stakeholders and ensure alignment of established goals to volunteer needs. Monitor the appropriate usage and implementation of the needs assessment through department collaboration and mutual accountability for results. Support volunteer programs and services to meet established goals and objectives.
8. Assist with executing the Event Based Volunteer plan

Scope: Individual contributor that is fully proficient in applying subject matter knowledge; knowledge based acquired from several years of experience in particular area. Works independently; may instruct or coach other professionals.

WHAT YOU NEED TO SUCCEED (Minimum Qualifications):

Education: Bachelor's degree required.

Experience: Minimum of 5 years of related experience.

Management Experience: N/A

Skills & Abilities: Ability to work on a team. Excellent oral and written communication skills. Strong interpersonal and presentation skills. Good organizational skills and the ability to handle multiple and continuously evolving priorities effectively. Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook. Knowledge of group dynamics, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred.

Travel: Will involve travel within the top 29 parishes.

WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications):

• Has experience building & retaining relationships.
• Volunteer management a plus.
• Must be a creative thinker.
• Must be a self-starter & can work independently.
• Must feel comfortable speaking in public.
• Must be computer savvy.
• Must have experience using Excel and Microsoft applications.
• Bilingual English/Spanish a plus.

BENEFITS FOR YOU:

As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

To view the EEOC Summary of Rights, click here: Summary of Rights