Senior Voice Analyst — Language & Customer Experience

HCL Technologies Limited; El Paso (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

HCL Technologies Limited seeks a language specialist to support customer interactions with strong grammar control, fluency, and clear communication. The role emphasizes pronunciation, lexical resource, and coherent exchanges to ensure high-quality service.

The candidate should thrive in a dynamic environment, demonstrate resilience under pressure, and contribute to a global team focused on delivering exceptional outcomes for clients across multiple industries.

Qualifications

• Ability to display good control on grammar.
• Fluency and Coherence.
• Interactive communication
• Pronunciation and accent
• Lexical Resource

Responsibilities

• Understand and apply language proficiency requirements for customer interactions.
• Demonstrate clear and coherent communication in professional settings.
• Engage in interactive conversations with customers and stakeholders.
• Maintain pronunciation clarity and appropriate accents.
• Utilize a rich Lexical Resource in responses.

Skills

Grammar control

Fluency

Coherence

Interactive communication

Pronunciation

Lexical resource

Job description

HCL Technologies Limited seeks a language specialist to support customer interactions with strong grammar control, fluency, and clear communication. The role emphasizes pronunciation, lexical resource, and coherent exchanges to ensure high-quality service.

The candidate should thrive in a dynamic environment, demonstrate resilience under pressure, and contribute to a global team focused on delivering exceptional outcomes for clients across multiple industries.