Senior Voice & Accent Trainer for Global Teams

Guidehouse; Indiana; On-site; USD 70,000 - 110,000; Full time

Job summary

Guidehouse India is seeking a seasoned voice and accent trainer to deliver sessions for new hires and existing staff, focusing on pronunciation, intonation, syllable stress, articulation, grammar, and cultural communication.

You will coach on pre-process training, provide on-floor feedback, monitor calls, maintain records, and collaborate with Quality and Operations to drive continuous improvement, with travel up to 25%.

Qualifications

• Excellent command of the English language, both spoken and written.
• Strong knowledge of American or neutral accent (as applicable).
• Minimum five years of experience in voice and accent training, preferably within a BPO or corporate environment.
• Proven experience in training delivery, curriculum development, and feedback handling.
• Exceptional presentation, facilitation, and coaching abilities.

Responsibilities

• Conduct voice and accent training sessions for new hires and existing employees.
• Train participants on pronunciation, intonation, syllable stress, articulation, grammar, and cultural aspects of communication.
• Assist employees with English language development and improvement of communication skills.
• Coach new hires during pre-process and communication training phases.
• Support ongoing development through on-floor feedback and refresher sessions.
• Calibrate with Quality and Operations teams to promote continuous improvement.
• Customize training content based on individual and team needs.
• Maintain training records, prepare progress reports, and share insights with stakeholders.
• Monitor calls and provide feedback to agents on the floor.
• Stay updated with industry trends and training techniques.
• Create plans of action for the bottom quartile and ensure their advancement along the learning curve.

Skills

English language proficiency

Accent neutralization

Voice & accent training

LMS familiarity

Remote training delivery

Tools

LMS

MS Office

Remote training platforms

Job description

Guidehouse India is seeking a seasoned voice and accent trainer to deliver sessions for new hires and existing staff, focusing on pronunciation, intonation, syllable stress, articulation, grammar, and cultural communication.

You will coach on pre-process training, provide on-floor feedback, monitor calls, maintain records, and collaborate with Quality and Operations to drive continuous improvement, with travel up to 25%.