Senior Virtual Apron Design Specialist (Kitchen) - Remote

The Home Depot; Atlanta (GA); Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Senior Virtual Apron Design Specialist to join their innovative team. This remote role focuses on enhancing customer experiences through expert sales support and visual merchandising. You will engage with customers online and in-store, providing tailored solutions that inspire and meet their needs. With a strong emphasis on consultative selling and customer service, this position offers the chance to make a significant impact on customer satisfaction. If you thrive in a collaborative environment and have a passion for design and sales, this opportunity could be your next career move.

Qualifications

• 5+ years of relevant work experience in customer service or retail sales.
• Knowledge of consultative selling and Blueprint knowledge.

Responsibilities

• Provide tailored suggestions and solutions through consultative selling.
• Handle High-Value orders and manage positive customer experiences.

Skills

Customer Service

Consultative Selling

Communication Skills

Sales Experience

Education

High School Diploma or GED

Tools

Microsoft Office Suite

2020 Design Software

Job description

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Position Purpose
The Sr. Virtual Design Specialist is part of the Services Operations Selling Center Contact team. The Virtual Apron Support Team engages and supports customers online, in-home, and in-store virtually. The Sr. Virtual Design Specialist provides tailored suggestions and solutions through consultative selling and visual merchandising presentations that inspire customers. This role offers expert and professional sales support, qualifying new customers, designing/customizing according to customer needs, creating quotes, obtaining payments, and ensuring a differentiated customer experience.

Key Responsibilities

1. Customer Service (30%): Answer store associate product knowledge and configurator calls, leveraging product knowledge and training materials to coach and grow associates.
2. Other Duties (10%): Perform additional duties as required by management.
3. Sales (30%): Make open quote customer calls, manage a positive customer experience, and deliver the right product at the right price.
4. Support (30%): Handle High-Value orders, Blueprint work, and Pro Account sales.

Reporting Structure

• This position typically reports to the Contact Center Supervisor.
• Has no direct reports.

Travel Requirements

• Overnight travel less than 5% of the time.

Physical Requirements

• Primarily sitting with frequent movement; occasional lifting of light articles.

Working Conditions

• Located in a comfortable indoor environment; infrequent unpleasant conditions.

Minimum Qualifications

• Must be 18 years or older.
• Legally permitted to work in the U.S.

Preferred Qualifications

• Knowledge of Microsoft Office Suite and PowerPoint.
• Proficiency in 2020 Design Software.
• Effective collaboration and communication skills.
• Customer service or retail sales experience.
• Consultative selling experience and Blueprint knowledge.
• Experience with Pro sales representatives and managed accounts.

Education & Experience

• High school diploma or GED.
• Minimum 5 years of relevant work experience.

Competencies

• Action Oriented, Tech Savvy, Customer Focus, Drives Results, Organizational Savvy, Strong Communication, Customer Service Passion, Self-supervised.