Senior Vice President, Client Processing Manager (Loans Enablement)

BNY Mellon; Houston (TX); On-site; USD 150,000 - 230,000; Full time

Job summary

BNY Mellon is seeking a Senior Vice President, Client Processing Manager - Loans Enablement in Houston, TX. Lead a team delivering client processing across accounts, inquiries, and transactions while driving efficiency and customer satisfaction.

The role requires 7–10 years of experience with 1–3 in management, plus syndicated loan know-how and proficiency in processing systems; advanced degrees preferred. Excellent communication and leadership skills are essential.

Qualifications

• Bachelor's degree or the equivalent combination of education and experience.
• Advanced/graduate degree preferred.
• 7-10 years of total work experience with at least 1-3 years in management.
• Prior hands-on syndicated loan experience, familiarity with loans servicing, ClearPar, and LSTA preferred.
• Strong analytical and problem-solving abilities to manage complex transaction processes.
• Excellent communication and interpersonal skills to collaborate with clients and internal teams.
• Proficiency in transaction processing systems and a keen ability to leverage technology for process improvements.
• Experience in brokerage processing preferred.
• Applicable local/regional licenses or certifications as required by the business.
• Prior loan operations experience in a financial service setting preferred.
• Detail oriented.
• Ability to self-manage, prioritize, and execute workload.
• Familiarity with Microsoft Office applications.

Responsibilities

• Manages a medium to large-sized team or multiple small Client Processing teams.
• Supports client-centricity and operational efficiency by managing complex client processing tasks with precision.
• Fosters a culture of accountability, collaboration, and innovation to enhance client trust and satisfaction.
• Handles all aspects of client accounts, including solicitation, inquiries, transactional processing and problem resolution.
• Manages Client Processing activities through other managers or a large team of senior professionals.
• Serves as top-level support for external clients not resolved at a lower level.
• Ensures the volume of work produced meets product/service standards and is properly reviewed and documented.
• Identifies and implements process improvements to improve the experience for all stakeholders.
• Recruits, directs, motivates and develops staff, maximizing their contribution and growth.
• Provides input into departmental budgets and planning.
• May develop business plans for team/group operations.
• Contributes to the achievement of team objectives.

Skills

Leadership

Analytical thinking

Communication

Problem-solving

Self-management

Team management

Transaction processing systems

MS Office

Brokerage processing

syndicated loan experience

Education

Bachelor's degree or the equivalent combination of education and experience

Advanced/graduate degree preferred

Tools

ClearPar

LSTA

Job description

Senior Vice President, Client Processing Manager - Loans Enablement

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We're seeking a future team member for the role of Senior Vice President, Client Processing Manager - Loans Enablement to join our Loans Enablement Operations team. This role is located in Houston, TX.

In this role, you'll make an impact in the following ways:

• Manages a medium to large-sized team or multiple small Client Processing teams.
• This role is pivotal in supporting BNY's strategic pillars of client-centricity and operational efficiency by managing complex client processing tasks with precision and expertise.
• The incumbent will exemplify BNY's principles by fostering a culture of accountability, collaboration, and innovation, thereby enhancing client trust and satisfaction.
• Handles any/all aspects of client accounts, including solicitation, inquiries, transactional processing and problem resolution.
• Manages Client Processing activities through other managers or a large team of senior professionals.
• Serves as a top level of support for external clients who were not able to have problems resolved at a lower level.
• Ensures the volume of work produced meets product/service standards and exceeds quality standards and is properly reviewed and documented.
• Identifies and implements process improvements to improve the experience for all stakeholders
• Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
• Provides input into departmental budgets and planning.
• May develop business plans for team/group operations.
• Manages one or more Client Processing teams.
• Contributes to the achievement of team objectives.

To be successful in this role, we're seeking the following:

• Bachelors degree or the equivalent combination of education and experience is required.
  • Advanced/graduate degree preferred.
• 7-10 years of total work experience is preferred with at least 1-3 years in management.
• Prior hands-on syndicated loan experience, familiarity with loans servicing, ClearPar, and LSTA preferred
• Strong analytical and problem-solving abilities to manage complex transaction processes.
• Excellent communication and interpersonal skills to effectively collaborate with clients and internal teams.
• Proficiency in transaction processing systems and a keen ability to leverage technology for process improvements.
• Experience in brokerage processing preferred.
• Applicable local/regional licenses or certifications as required by the business.
• Prior loan operations experience in a financial service setting preferred
• Detail oriented
• Ability to self-manage, prioritize, and execute workload
• Familiarity with technical applications to include, but not limited to, Microsoft Office applications

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here's a few of our recent awards:

• America's Most Innovative Companies, Fortune, 2025
• World's Most Admired Companies, Fortune 2025
• "Most Just Companies", Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.