Senior Vice President - Client Insights - LONDON

Citi; New York (NY); Hybrid; USD 160,000 - 240,000; Full time

Job summary

Citi is seeking a Senior Vice President for Client Insights in London. This senior role partners with CCB CEOs, ExCo, and regional heads to identify growth opportunities, assess risks, and translate insights into actionable recommendations.

The SVP leads major analytical work on markets, competitors, client priorities, and investment decisions. The role requires strong strategic thinking, quantitative rigor, and the ability to synthesize complex information for senior leaders across Citi.

Qualifications

• Experience in Product Management, Business Management, Finance or other highly analytical functions.
• Ability to navigate Citi’s organizational structure, governance, processes and stakeholder landscape.
• Strong quantitative and analytical skills with the ability to work with complex data.
• Proven ability to lead cross-functional initiatives and drive outcomes across teams.

Responsibilities

• Lead high-impact revenue generating projects and provide analysis and recommendations to the CCB CEO and ExCo.
• Lead qualitative and quantitative analysis across markets, competitors, clients and business performance.
• Lead project teams and independently execute priority initiatives.
• Partner across CCB and broader Citi teams to develop integrated perspectives and drive priorities forward.
• Leverage understanding of Citi’s structure, processes and governance to navigate the organization and mobilize resources.
• Conduct competitive and industry analysis to assess emerging trends and implications.
• Prepare high-quality materials and recommendations for the CCB CEO and ExCo.
• Coordinate with internal stakeholders and external parties to support senior priorities.
• Represent Citi’s values, standards and culture.

Skills

Product Management

Business Management

Finance

Analytical skills

Job description

Senior Vice President - Client Insights - LONDON

Job Req Id:

26996283

Location(s):

London, England, United Kingdom

Job Type:

Hybrid

Posted:

Oct. 01, 2026

Discover your future at Citi

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Job Overview

The Senior Vice President (“SVP”), Commercial Banking is a senior member of the Client Insights team responsible for supporting the CCB CEO and the CCB ExCO and shaping and advancing the business' client agenda. The role partners closely with senior leadership, regional and product heads, Finance, Risk and other key stakeholders to identify growth opportunities, evaluate risks, assess strategic client priorities and translate them into clear, actionable recommendations.

The SVP will independently lead high-impact analytical work across business growth, client and market opportunities, competitive positioning, investment and resource allocation, risk and operating model effectiveness. There is heavy focus on market insights and competitor benchmarking.

The role requires strong strategic thinking and analytical rigor, including the ability to develop in-depth quantitative and qualitative analysis, alongside strong commercial judgement and a deep understanding of Citi’s organizational structure, internal processes, governance and stakeholder landscape.

The successful individual will be comfortable operating across both longer-term priorities and immediate CEO and ExCo needs, navigating effectively across Citi to bring together the right teams, data and perspectives. They will be expected to synthesize complex information into clear decision-oriented recommendations and help drive priorities from analysis through to execution.

RESPONSIBILITIES

• Lead high-impact business revenue generating projects and provide analysis and recommendations to the CCB CEO and Executive Committee on key business priorities.
• Lead qualitative and quantitative analysis across markets, competitors, clients and business performance, leveraging both internal Citi data and external sources.
• Lead project teams and independently execute priority initiatives, applying strong problem-solving, analytical, project management and communication skills
• Partner across CCB and broader Citi teams including regional and product leadership, finance, risk, and other functions to develop integrated perspectives and drive priorities forward
• Leverage a strong understanding of Citi’s organizational structure, internal processes, governance and stakeholder landscape to navigate the organization effectively and mobilize the right teams and resources
• Conduct competitive and industry analysis to assess emerging trends, competitor actions and potential implications for CCB
• Prepare high-quality materials, analyses and recommendations for the CCB CEO and CCB ExCo and other senior forums
• Coordinate effectively with key internal stakeholders and, where relevant, external parties to support senior manager priorities
• Represent and uphold Citi’s values, standards and culture

QUALIFICATIONS :

• Experience in Product Management, Business Management, Finance or other highly analytical functions
• Demonstrated ability to navigate Citi’s organizational structure, governance, processes and stakeholder landscape effectively, including working across multiple businesses, functions and geographies
• Strong understanding of how Citi operates, with the ability to identify the right teams, data sources and decision-making forums to advance priorities
• Strong quantitative and analytical skills, with the ability to work with complex data, identify key drivers and translate analysis into clear business implications
• Demonstrated ability to structure ambiguous business problems, develop hypotheses and produce fact-based, actionable recommendations
• Strong commercial and business acumen including the ability to assess business performance, growth opportunities, investment priorities and returns
• Excellent written and verbal communication skills, with the ability to synthesize complex topics into concise, senior-management ready materials
• Strong stakeholder management and influencing skills with the ability to build credibility and work effectively with senior leaders across CCB and Citi
• Proven ability to lead cross-functional initiatives and drive outcomes across teams without direct authority
• High degree of ownership, judgement and discretion, particularly when handling sensitive senior-management topics
• Strong attention to detail

EDUCATION/EXPERIENCE

• Significant relevant experience within Citi ideally across Coverage, Business Management, Finance, Product, or other roles involving complex analytical and cross-functional work
• Experience working with senior management and developing materials for executive-level decision-making forums
• Strong understanding of commercial banking and CCB’s products, clients and the broader institutional environment

Job Family Group:

Business Strategy, Management & Administration

Job Family:

Business Execution & Administration

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

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