Senior Vice President, Client Experience

Resolute Digital, a Weber Shandwick Company; Boston, Northern (MA, KY); Hybrid; USD 171,000 - 230,000; Full time

Job summary

Weber Shandwick is seeking a Senior Vice President, Client Experience in Boston to lead corporate healthcare communications and client leadership. You will partner with key clients, drive strategy, and oversee corporate health social media initiatives across multi-market teams.

This role requires deep healthcare expertise, a strong commercial mindset, and a track record of executive visibility and stakeholder engagement.

Qualifications

• Bachelor's degree and extensive healthcare communications experience.
• Proven leadership in corporate healthcare communications and executive visibility.
• Strong client relationship management and strategic solution delivery.

Responsibilities

• Own day-to-day client relationships for corporate healthcare clients.
• Lead corporate health social media strategy and execution.
• Manage large, multi-market teams and budgets for profitability.
• Drive growth through new business and client satisfaction.
• Provide thought leadership on emerging healthcare communications trends.

Skills

Healthcare communications

Strategic client leadership

Social media strategy

Team leadership

Education

Bachelor's degree

Tools

PowerPoint

MS Office

Job description

Senior Vice President, Client Experience

Boston, Massachusetts, United States of America

Who We Are

Weber Shandwick is more than a leading global PR agency – we’re an engagement agency and we’re working in and around the cutting edge of the new media landscape. We’re storytellers, content creators, and we engage people IN the story. Our success is built on a deep commitment to client service and to our people. We embrace creativity and collaboration, and we engage stakeholders in new and creative ways to build brands and reputations.

Senior Vice President, Client Experience, Corporate Health

Senior Vice President, Client Experience, Corporate Health

About Weber Shandwick Healthcare

Webber Shandwick partners with leading healthcare companies to address critical health challenges through innovative, award-winning communications strategies. Our success stems from our collaborative culture, deep scientific expertise, and integrated capabilities—supported by our global network and driven by exceptional talent.

About the Role

We're seeking an accomplished healthcare communications leader to serve as a strategic partner leading clients, new business efforts and operations as part of the Boston Health team leadership. This critical role combines senior client leadership with hands‑on execution for corporate healthcare and corporate health social assignments.

• Serves as the primary day‑to‑day strategist and relationship manager for key corporate healthcare clients
• Leads and scales our corporate health social media practice with strategic vision and execution excellence
• Manages complex, integrated teams with commercial acumen and efficiency
• Balances big‑picture thinking with meticulous attention to detail
• Demonstrates the professional maturity and judgment

Key Responsibilities

Client Leadership & Business Growth

• Own day‑to‑day client relationships and serve as the trusted strategic counsel on corporate healthcare communications assignments
• Drive client satisfaction and organic growth by anticipating needs and delivering innovative solutions
• Lead new business development efforts, from pitch strategy to presentation
• Manage the commercial aspects of large accounts, including budgets, resources, and profitability

Corporate Healthcare & Social Media Expertise

• Develop and execute integrated corporate communications strategies that address business challenges in healthcare's evolving landscape (policy, reputation, stakeholder engagement, issues management)
• Lead corporate health social media strategy and execution, staying ahead of platform innovations and best practices
• Navigate the intersection of corporate affairs, regulatory environment, and digital communications
• Provide thought leadership on emerging trends in the corporate health space and stay ahead of shifts in healthcare corporate affairs, media landscape, and communications technology

Team Leadership & Development

• Build, mentor, and inspire high‑performing teams across offices and disciplines
• Coach team members to achieve their professional goals while maintaining quality standards
• Deploy teams strategically to maximize efficiency and impact
• Foster a culture of collaboration, curiosity, and continuous improvement

Required Qualifications

• Bachelor's degree
• 10+ years of progressive healthcare communications experience, including substantial agency background
• Proven expertise in corporate healthcare communications (corporate reputation, issues management, executive visibility, stakeholder engagement)
• Demonstrated leadership in healthcare social media strategy and execution
• Track record managing large pharmaceutical or healthcare accounts with complex, multi‑market teams
• Deep understanding of the pharmaceutical/healthcare landscape and corporate affairs environment
• Excellence in client relationship management with ability to operate independently with senior client stakeholders
• Strong commercial acumen
• Exceptional written, verbal, and presentation skills
• Proven ability to lead, develop, and retain talent
• Proficiency in MS Office; advanced skills in PowerPoint and presentation platforms

What Sets You Apart

• Professional maturity and judgment to navigate complex situations independently
• Results‑driven mindset with focus on measurable outcomes
• Entrepreneurial spirit combined with collaborative leadership style
• Culture champion who leads by example and inspires teams

Salary Range: $171,000 USD – $230,000 USD

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

$171,000.00 – $230,000.00

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.

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