Senior Vendor Success Leader: Strategy & Governance

Gifthealth; Columbus (OH); Hybrid; USD 140,000 - 180,000; Full time

Job summary

Gifthealth is seeking a Senior Customer Success Vendor Manager to lead vendor governance, contract management, and performance oversight across the enterprise. You will mentor Vendor Leads, shape vendor strategy, and partner with executives to drive cost optimization and service excellence.

Based in Columbus, OH with hybrid schedule, you will build strong executive relationships, ensure compliance, manage SLAs and KPIs, and scale vendor capabilities as Gifthealth grows.

Qualifications

• Education: Bachelor's degree in Business Administration, Healthcare, or related field; MBA strongly preferred.
• 8+ years of experience in vendor management, procurement, or supplier governance, including 4+ years in a senior leadership role.
• Proven track record leading teams and managers, negotiating large-scale contracts, and overseeing multi-million-dollar vendor portfolios.
• Demonstrated ability to influence senior stakeholders with strong strategic planning, analytical, and communication skills.
• Proficiency in vendor management systems, procurement tools, and performance dashboards, with experience scaling capabilities across an organization.

Responsibilities

• Lead, mentor, and develop a team of Vendor Leads responsible for vendor relationships, performance, and compliance.
• Set objectives, KPIs, and accountability frameworks for the vendor management team and manage the operating rhythm.
• Foster collaboration and continuous improvement, mentoring staff and serving as escalation point.
• Own and evolve the enterprise-wide vendor management strategy and governance framework.
• Partner with executive leadership to identify strategic vendor opportunities, cost optimization, and long-term planning.
• Lead complex contract negotiations and renewals, ensuring favorable terms and risk mitigation.
• Manage executive-level relationships with key vendor partners to drive collaboration and long-term value.
• Oversee vendor performance scorecards and KPIs, ensuring SLA compliance and risk mitigation.
• Identify systemic vendor risks and implement organizational containment strategies.
• Collaborate with internal teams to align vendor support with business priorities and report insights to leadership.
• Champion process improvements and digital solutions for vendor visibility and performance.

Skills

Vendor management

Strategic leadership

Contract negotiations

Stakeholder communication

Data-driven decisions

Education

Bachelor's degree in Business Administration or related field

MBA (preferred)

Tools

Vendor management systems

Procurement tools

Performance dashboards

Job description

Gifthealth is seeking a Senior Customer Success Vendor Manager to lead vendor governance, contract management, and performance oversight across the enterprise. You will mentor Vendor Leads, shape vendor strategy, and partner with executives to drive cost optimization and service excellence.

Based in Columbus, OH with hybrid schedule, you will build strong executive relationships, ensure compliance, manage SLAs and KPIs, and scale vendor capabilities as Gifthealth grows.