Senior UX Specialist

GDH; United States; Remote; USD 100,000 - 125,000; Full time

Job summary

GDH is seeking a Senior UX Specialist to lead user research, journey mapping, and usability testing in a fully remote role across the United States. You will collaborate with product, engineering, and systems architecture to deliver accessible, human-centered digital solutions that meet Section 508 and WCAG standards, while documenting standardized UX workflows.

The role emphasizes advocacy for end users and translating complex workflows into clear interfaces, with emphasis on enterprise-scale

Qualifications

• UX design, user research, or digital strategy in complex enterprise environments.
• Experience developing user personas and mapping complex journeys.
• Experience planning usability testing for applications or prototypes.
• Knowledge of human-centered design in Agile/Scrum environments.
• Ability to obtain and maintain the required Public Trust determination.
• Experience with UX/UI design and prototyping tools such as Figma, Adobe XD, or Axure.
• Experience collaborating with development teams to balance technical feasibility, business requirements, and user needs.
• Working knowledge of accessibility requirements and standards, including Section 508 and WCAG.

Responsibilities

• Lead user experience activities, including research, design recommendations, and requirements gathering.
• Develop and document standardized processes for UX research, journey mapping, and requirements definition to promote consistency across projects.
• Conduct user research and stakeholder interviews and develop user personas to inform product and development decisions.
• Design, map, and document end-to-end user journeys to identify pain points and translate findings into actionable software requirements.
• Conduct usability testing on applications and prototypes, analyze user feedback, and recommend improvements to interfaces and workflows.
• Support compliance with applicable accessibility requirements and standards, including Section 508 and WCAG.
• Collaborate with cross-functional teams, including product delivery, engineering, and systems architecture, to support user-centered design implementation.
• Advocate for end users by translating complex business and operational workflows into clear, functional digital experiences.
• Develop and maintain standardized UX workflows and documentation to support consistent and scalable design practices.
• Communicate design strategies, research findings, recommendations, and project progress to stakeholders.

Skills

UX design

User research

Digital strategy

Human-centered design

Agile/Scrum

Accessibility knowledge

Education

High school diploma or equivalent

Tools

Figma

Adobe XD

Axure

Job description

Role Summary

The Senior UX Specialist supports mission-critical software modernization initiatives within a complex enterprise environment. This role leads user experience activities, including user research, journey mapping, requirements definition, usability testing, and accessibility. The position collaborates with cross-functional teams to develop intuitive and accessible digital solutions that align with human-centered design principles and applicable accessibility standards.

Responsibilities

• Lead user experience activities, including research, design recommendations, and requirements gathering.
• Develop and document standardized processes for UX research, journey mapping, and requirements definition to promote consistency across projects.
• Conduct user research and stakeholder interviews and develop user personas to inform product and development decisions.
• Design, map, and document end-to-end user journeys to identify pain points and translate findings into actionable software requirements.
• Conduct usability testing on applications and prototypes, analyze user feedback, and recommend improvements to interfaces and workflows.
• Support compliance with applicable accessibility requirements and standards, including Section 508 and WCAG.
• Collaborate with cross-functional teams, including product delivery, engineering, and systems architecture, to support user-centered design implementation.
• Advocate for end users by translating complex business and operational workflows into clear, functional digital experiences.
• Develop and maintain standardized UX workflows and documentation to support consistent and scalable design practices.
• Communicate design strategies, research findings, recommendations, and project progress to stakeholders.

Qualifications

• High school diploma or equivalent with 6 to 9 years of relevant experience, or an equivalent combination of education and relevant experience.
• Demonstrated experience in UX design, user research, or digital strategy within complex enterprise environments.
• Experience developing user personas, conducting user and stakeholder interviews, and mapping complex user journeys.
• Experience planning and conducting usability testing for applications or prototypes.
• Strong knowledge of human-centered design principles and their application within Agile and Scrum environments.
• Strong verbal and written communication skills, including experience documenting design frameworks, research findings, and presentations.
• Ability to obtain and maintain the required Public Trust determination.
• Experience with UX/UI design and prototyping tools such as Figma, Adobe XD, or Axure.
• Experience collaborating with development teams to balance technical feasibility, business requirements, and user needs.
• Working knowledge of accessibility requirements and standards, including Section 508 and WCAG.

Publishing Pay Range: USD $100,000.00 - USD $125,000.00 Annually

This is a fully remote role and can be performed from any approved location within the United States.