Senior UX Researcher — Voice of Customer Platform

Socket.dev; Seattle (WA); On-site; USD 152,000 - 206,000; Full time

Job summary

Amazon is seeking a Senior UX Researcher to re-imagine the Voice of Customer tools, analyzing feedback and driving proactive solutions at scale. You will plan and execute a research roadmap, translating complex data into clear narratives for product, design, and leadership, in a fast-paced, startup-like environment.

You will conduct generative and evaluative research, collaborate with cross-functional teams, and own a research roadmap from concept to launch, delivering insights that improve

Qualifications

• 5+ years of proven success leading User Research projects with demonstrated impact.
• 5+ years of hands-on work with field research, ethnography, lab-based and remote testing, surveys.
• Bachelor's degree in HCDE, Human Factors, Cognitive Psychology, or related field.
• Experience in leading User Research projects with demonstrated impact.
• Experience with field research, ethnography, lab-based and remote testing, paper prototype testing, surveys.
• Experience with all aspects of research (study design, recruiting, moderation, analysis, reporting).
• Experience with behavioral data collection, quantitative data analysis, and statistics.
• Have a portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas).

Responsibilities

• Partner closely with design and product teams to understand blockers, prioritize multiple stakeholders' needs, and build a research road path
• Communicate and refresh plans on a regular basis to ensure relevancy
• Identify the best qualitative methods based on research questions, timelines, and resourcing
• Define and execute (and, when necessary, invent) research methods appropriate to the questions at hand, including, but not limited to, interviews, observations, surveys, usability testing, and heuristic evaluations
• Synthesize primary and secondary data types and perform quick yet thorough analyses, leading to focused, insightful, and actionable findings
• Build upon existing research/frameworks that other team members have conducted

Skills

User Research leadership

Field research

Ethnography

Lab-based testing

Remote testing

Prototype testing

Survey design

Moderation

Data analysis

Study design

Education

Bachelor's HCDE / related

Master's preferred

Job description

Amazon is seeking a Senior UX Researcher to re-imagine the Voice of Customer tools, analyzing feedback and driving proactive solutions at scale. You will plan and execute a research roadmap, translating complex data into clear narratives for product, design, and leadership, in a fast-paced, startup-like environment.

You will conduct generative and evaluative research, collaborate with cross-functional teams, and own a research roadmap from concept to launch, delivering insights that improve