Senior UX Researcher & Ops

Malwarebytes; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a talented UX Researcher to lead comprehensive research efforts that inform product direction. This role involves conducting qualitative and quantitative studies, collaborating across teams to integrate user insights, and mentoring product designers in best practices. You'll leverage analytics tools to monitor user behavior and synthesize data to advocate for user-centric design. If you have a passion for understanding user needs and possess strong communication skills, this position offers an exciting opportunity to make a significant impact in a dynamic environment.

Qualifications

• 5+ years in UX research with expertise in qualitative and quantitative methods.
• Proficient in analytics tools like Google Analytics and user monitoring.

Responsibilities

• Conduct qualitative and quantitative research to guide product direction.
• Collaborate with teams to integrate user feedback into design strategies.

Skills

UX Research

Qualitative Research

Quantitative Research

Google Analytics

Pendo

Hotjar

Statistical Analysis

Communication Skills

English Proficiency

UX Design Tools

Tools

Dovetail

UserInterviews

Job description

• Comprehensive Research: Conduct both qualitative and quantitative research to inform the products direction. This includes but is not limited to user interviews, ethnographic studies, surveys, usability testing, and statistical analysis.
• In-Product Behavior Monitoring: Leverage analytics tools and platforms to monitor, analyze, and interpret user behavior within our products.
• Collaborate Across Teams: Partner with Product Designers, product managers, data analysts, and other stakeholders to integrate user feedback and research findings into design and strategy.
• Data Synthesis: Merge insights from various research methodologies to provide a holistic view of user behaviors and needs.
• Mentoring: Guide Product Designers, offering best practices, mentoring, and expertise in UX Research techniques, so they can conduct their own evaluative research.
• Advocacy: Act as the users champion, ensuring that user-centricity remains at the heart of our design and development processes.
• Report Present Findings: Craft compelling presentations and reports to share insights and recommendations with stakeholders at all organizational levels.
• UX Tooling: Support the UX Research Director in finding/managing the right toolset for UX Research at Malwarebytes.
• Research Operations: Orchestrate processes and measures that support researchers in planning, conducting, and applying quality research at scale, such as recruiting and managing research participants across studies, standardizing research methods and supporting documentation (e.g., scripts, templates, consent forms) to enable consistent application across teams, and managing research repositories and user research insights by making data accessible throughout the team and the organization.

Skills You’ll Need to Have:

5+ years of professional experience in UX research, with a strong background in both qualitative and quantitative methodologies.

Proficient with analytics and user monitoring tools such as Google Analytics, Pendo, Hotjar, etc.

Demonstrable knowledge of advanced statistical analysis and user research methodologies.

Proficiency in research tools and platforms such as Dovetail, UserInterviews, etc.

Outstanding communication skills, with an ability to convey complex data in a clear and concise manner.

Excellent proficiency in English, written and spoken.

Familiarity with UX design tools and practices.

Nice to Have Skills:

Cybersecurity domain knowledge is a plus.

Experience working with distributed teams.