Senior UX Researcher: Journey Maps & Insights (Hybrid)

Akraya; San Francisco (CA); Híbrido; USD 124 000 - 127 000; Tempo integral

Resumo da oferta

Akraya, Inc. is seeking a UX Research professional to meticulously evaluate user experiences across critical journeys). You will create comprehensive visual journey maps illustrating motivations and pain points to inform product development.

The role requires synthesizing qualitative and quantitative data and driving consensus among stakeholders across Product, Design, and Engineering. Responsibilities include PQS Baseline Scoring, session moderation, and maintaining a Findings Log with

Qualificações

• Strong background in observational research, task-based usability metrics, taxonomy coding, journey mapping and qualitative synthesis.
• Advanced proficiency in Figma, Google Docs/Sheets, and remote testing tools (HeyMarvin, UserTesting, or similar).
• Proven ability to lead cross-functional workshops and drive consensus between Product, Design, and Engineering.
• Experience with complex SaaS platforms or workflow-heavy enterprise products is highly desirable.

Responsabilidades

• PQS Baseline Scoring & Session Moderation: Execute qualitative evaluative sessions across 15 critical journeys. Track universal usability metrics, task completion tiers (Success, Failure, Disaster), and friction severity scores.
• Findings Log & Quantitative Spreadsheet Documentation: Maintain the PQS Findings Log database categorized by Area, Friction Type, Root Cause, Participant Profile, and Severity (1–4). Map findings to existing VOC data, Jira backlogs, or identify new open questions.
• End-to-End User Journey Maps: Build comprehensive visual journey maps capturing user motivations, decision paths, entry points, friction moments, and reach/severity estimates.

Conhecimentos

Qualitative research

Journey mapping

Usability metrics

Data analysis

Figma

Ferramentas

Figma

HeyMarvin

UserTesting

Google Docs/Sheets

Descrição da oferta de emprego

Akraya, Inc. is seeking a UX Research professional to meticulously evaluate user experiences across critical journeys). You will create comprehensive visual journey maps illustrating motivations and pain points to inform product development.

The role requires synthesizing qualitative and quantitative data and driving consensus among stakeholders across Product, Design, and Engineering. Responsibilities include PQS Baseline Scoring, session moderation, and maintaining a Findings Log with