Senior UX Researcher Health Tech Insight Leader

Oscar Health, Inc.; New York (NY); Hybrid; USD 181,000 - 237,000; Full time

Benefits offered by this job

Equity grants

Job summary

Oscar Health, Inc. is seeking a Staff User Experience Researcher to set the research direction across our products, services, and healthcare ecosystem.

You will connect human insight with product, business, clinical, and operational evidence to shape strategy and reduce risk, mentoring others and scaling access to rigorous insights. You will report to the Vice President, Insights & Analytics, in a hybrid NYC role with three days in the office weekly.

Qualifications

• 7+ years in user product design or applied research
• Experience guiding research across multiple teams, products, or business functions
• Expertise in qualitative research with working knowledge of quantitative methods
• Ability to translate evidence into clear recommendations shaping priorities and investments
• Experience integrating research with analytics, market evidence, or operational data
• Experience mentoring researchers and strengthening research practice
• Demonstrated ability to navigate ethical, privacy, and regulatory constraints

Responsibilities

• Set research direction for complex, cross-functional initiatives across Oscar products and services.
• Identify where research reduces uncertainty, informs investments, and shapes strategy.
• Lead qualitative, quantitative, and mixed-method research from framing to recommendations.
• Integrate research with analytics and operational knowledge to form evidence-based viewpoints.
• Influence senior leaders and cross-functional partners to shape roadmaps and launches.
• Create reusable frameworks and insight systems to scale research impact.
• Scale access to research through self-service guidance and AI-enabled tools.
• Advance research quality and practice with mentorship and standards.
• Model ethical, inclusive, and compliant research in a regulated healthcare environment.
• Ensure compliance with all applicable laws and regulations.
• Other duties as assigned.

Skills

User research leadership

Qualitative research

Quantitative methods

Stakeholder influence

Mentoring researchers

Ethics and compliance in healthcare

Education

Master's degree or Ph.D. in HCI, Psychology, Information Science, Anthropology, or related field

Job description

Oscar Health, Inc. is seeking a Staff User Experience Researcher to set the research direction across our products, services, and healthcare ecosystem.

You will connect human insight with product, business, clinical, and operational evidence to shape strategy and reduce risk, mentoring others and scaling access to rigorous insights. You will report to the Vice President, Insights & Analytics, in a hybrid NYC role with three days in the office weekly.