Senior UX Researcher, Human Care

Nicedesignjobs; San Francisco (CA); Híbrido; USD 172.550 - 203.000; Jornada completa

Descripción de la vacante

Oura is seeking a Senior UX Researcher to join the Design Research team within the Human Care mission. You will champion the user voice at the intersection of consumer experience and healthcare, partnering with product managers, designers, and clinical scientists to shape solutions with care for patients and members.

This is a hybrid-remote role with in-person time at the San Francisco office. You will lead studies, translate findings into product decisions, and help surface clinical-grade data

Formación

• 5+ years of professional UX research experience in consumer product and healthcare settings.
• Experience researching high-stakes, regulated environments (FDA, HIPAA) is a plus.
• Ability to translate research into actionable product decisions for cross-functional teams.
• Strong communication of complex clinical data to non-clinical audiences.

Responsabilidades

• Lead user research for the software team connecting members to healthcare partners, planning, conducting, and analyzing studies.
• Bring clinical and regulatory context into product decisions and understand HIPAA consent flows and EHR integrations.
• Develop research-backed frameworks to surface clinical data clearly and responsibly to users.
• Collaborate with clinical teams to bridge behavioral and physiological insights for roadmaps.
• Maintain a longitudinal view of members’ motivations and health literacy to inform prioritization.

Conocimientos

UX research

Healthcare domain

Cross-functional collaboration

Regulatory awareness

Independent work

Descripción del empleo

We are looking for a Senior UX Researcher to join our Design Research team, embedded in the Human Care mission. Human Care is where Oura expands beyond tracking into territory with real clinical stakes — products that help members understand and act on their health, connect to care when they need it, and generate evidence that Oura can drive meaningful outcomes.

In this role, you will represent the voice of the user for a mission that sits at the intersection of consumer experience and healthcare. You'll uncover the deep user insights that shape how we build — partnering closely with product managers, designers, and clinical scientists to ensure we're solving the right problems in the right ways with deep appreciation for the nuance and care our members require.

This is a hybrid-remote role, with the expectation to work from our San Francisco offices at least half-time.

What You’ll Do

• Lead user research for the software team connecting members to healthcare partners. Plan, conduct, and analyze a range of user research studies, including ethnographic studies, contextual inquiries, user interviews, surveys, and diary studies to gather both qualitative and quantitative data.
• Bring clinical and regulatory context into product decisions — understanding how FDA-regulated features, HIPAA consent flows, and EHR integrations shape what's possible and what's appropriate for members.
• Develop research-backed frameworks for how Oura surfaces clinical-grade data (biomarkers, lab results, risk signals) to consumer audiences in a way that's clear, actionable, and emotionally resonant — not alarming.
• Partner with the clinical and health science teams to ensure research bridges behavioral and physiological insight — understanding not just what users do but what health context drives those behaviors.
• Build and maintain a longitudinal view of our members from the lens of connected care— their motivations, anxieties, health literacy, and relationship with clinical care — that informs roadmap prioritization.

What You Likely Have

• Experience: 5+ years of professional UX research experience, with meaningful work at the intersection of consumer product and healthcare, digital health, or clinical technology.
• Research Expertise: Demonstrated ability to research complex, high-stakes experiences — medical devices, clinical software, diagnostic tools, telehealth, or patient-facing health apps — where decisions have real consequences.
• Technical Acumen: Deep understanding of health literacy variation across populations and how to design research that accounts for members ranging from highly health-engaged to newly diagnosed to clinical-care-avoidant.
• Domain Awareness: Experience navigating regulated or compliance-sensitive environments (HIPAA, FDA, IRB) and understanding how those constraints shape research design and product decisions.
• Problem-Solving: Strong point of view on how to make clinical data legible and meaningful to non-clinical audiences — you've wrestled with the problem of surfacing biomarkers, risk indicators, or diagnostic signals without inducing unnecessary anxiety or oversimplification.
• Collaboration: Proven experience working in cross-functional teams including PMs, clinicians, designers, data scientists, and commercial teams. You know how to translate research into the language each stakeholder acts on.
• Can-do attitude: You can operate independently across multiple concurrent workstreams, prioritize ruthlessly, and build a research program that is respected.

Bonus Points

• Experience researching connected care or care coordination products — understanding how data moves between patients, wearables, and clinical workflows, and where friction emerges in that loop.
• Familiarity with metabolic health, GLP-1 medications, or cardiometabolic care pathways as a research subject area.
• Prior work with B2B healthcare products — enterprise dashboards, clinical decision support, payer or health system tools — where the research audience includes clinical administrators, researchers, or care teams in addition to end users.

Oura takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future.

• Region 1: $172,550 - $203,000

We are not considering candidates residing in the following states: Alaska (AK), Arkansas (AR), Delaware (DE), Iowa (IA), Mississippi (MS), Missouri (MO), Nebraska (NE), Oklahoma (OK), Rhode Island (RI), South Dakota (SD), Vermont (VT), West Virginia (WV), and Wisconsin (WI)

Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics.

We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment.