Senior UX Researcher, Alexa Experiences & Services

Amazon; San Francisco (CA); On-site; USD 137,000 - 227,000; Full time

Job summary

An innovative tech company seeks a Senior UX Researcher to join a dynamic team focused on enhancing user experiences for voice-activated devices. This role involves conducting comprehensive user research to inform design decisions, utilizing both qualitative and quantitative methods. The ideal candidate will thrive in a fast-paced environment, possess exceptional analytical skills, and be passionate about transforming insights into actionable recommendations. Join a collaborative group dedicated to pushing the boundaries of user experience and making a real impact on product development.

Benefits

Medical Benefits

401(k) Matching

Employee Discounts

Flexible Work Hours

Remote Work Options

Qualifications

• 6+ years leading User Research projects with demonstrated impact.
• Strong research portfolio with study plans and reports.

Responsibilities

• Conduct lab-based user testing and field research.
• Design and implement research strategies for product teams.

Skills

User Research

Qualitative Research

Quantitative Research

Data Analysis

Communication Skills

Education

Bachelor's degree in HCDE

MS in Human Factors

Tools

Prototyping Tools

Survey Design Tools

Job description

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Description

The Alexa Experiences and Services UX Research team seeks a passionate, innovative and highly motivated Senior UX Researcher to join our research team. Alexa is the ground-breaking, AI-enabled, cloud-based intelligent assistant that powers Echo and other devices designed around your voice. We are searching for a Senior UX Researcher to generate insights into customer needs that inform design decisions, and evaluate usability of features in the areas of the Alexa+ (Generative AI) experience.

Description

The Alexa Experiences and Services UX Research team seeks a passionate, innovative and highly motivated Senior UX Researcher to join our research team. Alexa is the ground-breaking, AI-enabled, cloud-based intelligent assistant that powers Echo and other devices designed around your voice. We are searching for a Senior UX Researcher to generate insights into customer needs that inform design decisions, and evaluate usability of features in the areas of the Alexa+ (Generative AI) experience.

As a Senior UX Researcher, your research will be agile, keeping pace with the rapid innovation in the team, but also making sure that we're keeping an eye on the big picture in understanding our customer groups. You would be joining a passionate research team that is a collaborative, creative and cohesive group of tenured researchers.

You should have broad skills in user research and design research methods, and a thorough understanding of qualitative and quantitative research concepts. There will be overlapping projects, so you should be good at multitasking, juggling competing priorities, and organizing yourself. Most of all, you're excited by translating uncertainty and ambiguity into actionable recommendations at a quick-pace.

As an ideal candidate, you have a deep understanding of user research methods and best practices, but you also have a nimble, creative and pragmatic approach, and you're interested in pushing the boundaries of agile research. You are a passionate researcher with uncanny observational and analytical skills, an impressive ability to collaborate with other teams and designers, and a relentless determination to do what is right for Amazon's customers. You can work with minimal direction and capable of working quickly while delivering high-quality outputs. You will work on overlapping projects, so are good at multi-tasking, juggling competing priorities, and organizing yourself.

Key job responsibilities

• Perform research activities from study design to recruiting, moderation, analysis, and reporting.
• Conduct lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, field research, and survey design.
• Manage ambiguity, work autonomously, and multi-task in an agile environment.
• Pitch in on various aspects of small and big projects alike, working collaboratively with other researchers.
  
  

A day in the life

You will be responsible for designing and implementing a research strategy - possibly inventing some new research techniques along the way. Your research will be agile, performing quick but thorough data analysis in order to create insightful findings.

Our team moves fast and iterate continually. You will be right there with them - but you will also find time to zoom out and ask the big questions that change the course of these programs. You will interact daily with product managers, designers, engineers and your research peers to understand and guide the team’s research needs, including designing and conducting research activities. The goal being to drive impact, as measured by changes to the fast-paced product design and development roadmap.

About The Team

The Alexa Experiences and Services Design and Research group works on foundational and innovative Alexa experiences on Echo devices with screens, mobile apps (Alexa App), Fire TV, tablet and other devices. We’re a passionate group of designers and researchers dedicated to delighting Alexa users.

Basic Qualifications

• 6+ years proven success leading User Research projects with demonstrated impact
• Bachelor's degree in HCDE, Human Factors, Cognitive Psychology, or a related field
• A strong research portfolio demonstrating past work experience and deliverables (e.g. study plans, reports)
  
  

Preferred Qualifications

• MS in Human Factors, HCDE, or Cognitive Psychology
• Retail/E-commerce research experience in a global context
• Direct experience with research on a variety of devices (desktop, mobile, tablet)
• Exceptional behavioral data-collection and analysis skills, e.g., designing, conducting, and analyzing all kinds of user data, both quantitative and qualitative
• Excellent communication, presentation, interpersonal and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
• Strong grasp of quantitative data analysis and statistics
  
  

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $137,000/year in our lowest geographic market up to $226,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.


Company - Amazon.com LLC

Job ID: A2916751

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Art/Creative and Design

• Industries

  Software Development

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