Senior UX Researcher

Fivetran, Inc.; San Francisco (CA); Hybrid; USD 174,000 - 218,000; Full time

Benefits offered by this job

100% employer-paid medical insurance

Generous paid time off

Professional development

Monthly cell phone stipend

Job summary

Fivetran is hiring a Senior UX Researcher to join its Product organization in a hybrid role based in Oakland, CA or Denver, CO. You will plan and execute user research, collaborate with design and product teams, and guide research methodologies to inform everyday product decisions.

You will dive into customers’ daily lives, synthesize insights across data products, and lead self-run studies with an entrepreneurial mindset, using AI to plan studies and accelerate feedback loops.

Qualifications

• Requires the ability to plan and manage comprehensive user research programs across product areas.
• Experience leading cross-functional research projects and collaborating with design, product, and analytics teams.
• Proven ability to guide research methodology, framing questions and best practices for studies.
• Ability to identify emerging customer needs to inform new products.
• Strong storytelling and synthesis of research findings to influence decisions.
• Experience conducting mixed-method qualitative and quantitative research.
• A strong portfolio demonstrating impact and research philosophy.
• Entrepreneurial, self-motivated with bias toward action and ambiguity.
• Ability to craft engaging presentations for stakeholders.
• Desire to understand users and how product contributes to success.
• Experience using AI to plan studies and synthesize feedback.

Responsibilities

• Plan, manage, and execute user research programs across focused product areas.
• Collaborate with design, product, and analytics to build research projects aligned with stakeholder and user needs.
• Guide product and design on research methodology and best practices for self-run studies.
• Identify emerging user needs to support development of new products.
• Synthesize learnings from past research and analytics to tell stories and lead ideation.
• Experience conducting mixed-method qualitative and quantitative research.
• Maintain a strong portfolio showing work, philosophy, and impact.

Skills

Plan research programs

Cross-functional collaboration

Research methodology guidance

Identify user needs

Synthesize learnings

Mixed-method research

Strong portfolio

Entrepreneurial mindset

Storytelling to stakeholders

User understanding focus

AI for study planning

Tools

SQL

Job description

From Fivetran's founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We're proud that more organizations continue to leverage our technology every day to become truly data-driven.

About UsFivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data.Together, we're delivering the data infrastructure layer that helps organizations move, transform, and trust their data - from the moment data moves, through every transformation, to the context teams and AI systems rely on.Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions.As we bring our teams and technology together, we're building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It's an exciting time to join us: we're creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact.During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.

About the Role

Fivetran is building data pipelines to power the modern data stack for thousands of companies.

We're looking for a Senior UX Researcher to join our rapidly growing Product org. Our ideal candidate has a balance of research rigor and business focus. We value those that hit the ground running, leading by example on projects and collaborating well cross-functionally. You will be diving deep into the daily lives of our customers and applying that understanding to everyday product design decisions.

This is a full-time, hybrid position based out of our Oakland, CA or Denver, CO office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.

What You'll Do

• Plan, manage, and execute on user research programs across focused product areas
• Collaborate with design, product, and analytics to build research projects that align with stakeholder needs as well as user needs.
• Guide product and design on the research methodology, question framing, and other best practices for self-run studies.
• Identify emerging customer and user needs to support the development of new products.
• Synthesize learnings from past research and analytics data to tell compelling stories and lead ideation sessions.
• Experience conducting mixed-method qualitative and quantitative research.
• A strong portfolio that demonstrates your work, research philosophy, and impact.
• An entrepreneurial, self-motivated mindset with a bias toward action and the ability to lead projects through ambiguity.
• The ability to craft engaging presentations and compelling stories that influence stakeholders.
• A strong desire to understand our users and how our product contributes to their success.
• Experience using AI to plan studies, synthesize feedback, and work more efficiently.

Bonus Skills

• Experience in the data industry
• Experience with various survey methods, analysis, visualizations and relevant data tools like SQL.

#LI-HYBRID

The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.

Pay Range

$174,391 - $217,989 USD

Perks and Benefits

• 100% employer-paid medical insurance*
• Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off.
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team-building activities
• Monthly cell phone stipend
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

May vary by country and worker type - please reach out to your recruiter for more information

Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.

We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form . We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.