Senior UX Researcher

H&R Block, Inc.; Oregon; Hybrid; USD 100,000 - 151,000; Full time

Benefits offered by this job

Competitive pay

401(k) plan

Employee Assistance Program

Health benefits

Job summary

H&R Block is seeking a Senior UX Researcher to drive continuous discovery across multiple digital product teams. You will shape user experiences through ongoing research, insights, and collaboration with cross-functional partners to simplify financial decisions and build client confidence.

You will partner with product teams, conduct interviews and usability tests, analyze findings, and deliver actionable recommendations to stakeholders.

Qualifications

• Bachelor's degree or equivalent experience.
• Passion for understanding customers and their needs.
• Experience with qualitative and user-centered design research methods.
• Experience using UX research software (UserTesting, Medallia, Qualtrics, Morae).
• Familiarity with design thinking in research and product design.
• Knowledge of quantitative methods and statistics.
• Minimum 5 years related work experience.
• Strong communication and presentation skills.

Responsibilities

• Partner with product teams to co-create research plans and learning objectives.
• Conduct weekly or bi-weekly moderated user interviews and usability tests.
• Engage with customer segments to validate concepts and uncover needs.
• Analyze and synthesize findings into actionable insights and recommendations.
• Deliver regular research summaries and next-step recommendations to stakeholders.
• Advise on research priorities across multiple product teams (web, mobile, AI-driven, retail).
• Support additional teams or initiatives as assigned.
• Collaborate with product managers, designers, and stakeholders to ensure actionable research aligned with business goals.
• Share findings within knowledge management systems to foster team learning.

Skills

Qualitative research

User interviews

Usability testing

Communication

Presentation

Education

Bachelor's degree

Tools

UserTesting

Medallia

Qualtrics

Analytics tools

Job description

About the Role

H&R Block is dedicated to empowering financial freedom through trust and technology. We are seeking a Senior UX Researcher to drive continuous discovery across multiple digital product teams. This role will shape user experiences through ongoing research, actionable insights, and close collaboration with cross-functional partners, ensuring our solutions simplify financial decisions and build confidence for every client.

Day to day, you'll...

• Partner with product teams to co-create research plans and prioritize learning objectives
• Conduct weekly or bi-weekly moderated user interviews and usability tests using UserTesting.com or similar platforms
• Engage with a range of customer segments to validate concepts and uncover user needs
• Analyze and synthesize research findings into actionable insights and recommendations
• Deliver regular research summaries and next-step recommendations to stakeholders
• Advise on research priorities across multiple product teams, which may include web, mobile, AI-driven, and retail systems
• Flexibly support additional teams or initiatives as assigned
• Work closely with product managers, designers, and other stakeholders to ensure research is actionable and aligned with business goals
• Share findings within knowledge management systems and facilitate team learning

Required Qualifications

• Bachelor's degree in a related field or the equivalent through a combination of education and related work experience.
• An unwavering passion for understanding and helping customers.
• Command of a broad set of qualitative and user-centered design research methods (e.g., usability testing, ethnography, focus groups, diary studies).
• Experience using a wide range of user experience research software and tools (e.g., Usertesting.com, Medallia, Qualtrics, Morae).
• Experience using design thinking approaches in research and product design to drive innovation.
• Knowledge of quantitative research methods and statistical concepts.
• 5 years minimum related work experience
• Strong communication and presentation skills

Why work for us

At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we've led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.

Pay Range Information

The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

Pay Range

$100,400.00 - $150,600.00/Yr.