Senior UX Researcher

Davita Inc.; Chicago (IL); On-site; USD 150,000 - 200,000; Full time

Job summary

A leading company in the consulting and management sector is seeking a UX Researcher to enhance user experiences through comprehensive research and collaboration. Candidates should have a strong background in user research and data analysis, with a Bachelor's degree in a related field and often a Master's preferred. This role offers competitive compensation, professional development opportunities, and the chance to work with a talented, diverse team committed to innovation and inclusivity.

Benefits

Flexible Time Off

401(k) plan

Health, dental, and vision insurance

Discretionary bonus plans

Qualifications

• 5+ years of experience in UX research and data analysis.
• Proven creative problem-solving abilities.
• Solid knowledge of data collection and analysis techniques.

Responsibilities

• Conduct user research to improve interactions and experiences.
• Analyze and synthesize both quantitative and qualitative data.
• Collaborate with multidisciplinary teams to explore business problems.

Skills

User Research

Data Analysis

Collaborative Problem Solving

Innovative Problem Solving

Education

Bachelor's degree in Psychology, Sociology, or Human-Computer Interaction

Master's degree (preferred)

Job description

Count on us. Our "we-care" culture is more than just a motto; it's a promise. From day one, we prioritize your growth, well-being, and success. You can count on us to support your career journey and help you achieve your professional goals. Join us.

Your role.

Your work will include, but not be limited to:

• Conducting User Research:Focus on improving interactions and experiences that staff and clients have with our processes, products, and services. Develop detailed research plans with clear objectives and utilize various research methods such as user interviews, surveys, journey maps, hassle maps, and empathy maps to gather data and behavioral insights around the needs and desires of our staff and clients.
• Collecting, Analyzing, and Synthesizing Data:Collect and analyze both quantitative and qualitative data to identify patterns, pain points, and preferences. Synthesize data, document findings, identify potential solutions, and provide UX recommendations.
• Collaborating on Multidisciplinary Fusion Teams:Partner with the Practices, Business Innovation, UX, Human-AI Interaction, and Tech Services teams on stage-gating products and services to determine if an idea is feasible, valuable, viable, and scalable.
• Innovative Problem Solving:Apply creative and innovative approaches to solve complex business problems and experiment with new research methods to achieve Think Cycle exploration objectives and desired business outcomes.
• Creating Lab Artifacts:Develop UX research artifacts (ex. surveys journey maps, empathy maps, etc.) to better visualize and understand the interactions, experiences, and feelings of our staff and clients to guide further explorations of potential solutions.
• Advancing UX Capabilities:Stay current on the latest advancements and best practices around UX methods, tools, and trends to advance our lab capabilities and services.

The qualifications.

• Bachelor's degree in Psychology, Sociology, or Human-Computer Interaction with certifications in UX research and design; Master's degree (preferred)
• 5+ years of experience in UX research and data analysis (qualitative and quantitative - behavioral and attitudinal)
• Proven abilityapplying creative and innovative approaches to solve complex problems
• Proven ability collaborating with multidisciplinary teams to explore business problems and prototype potential solutions (processes, products, and services)
• Solid knowledge of data collection, analysis, and synthesis techniques to deliver meaningful insights to determine if a concept is feasible, valuable, viable, and scalable
• This position may require some local, national, and occasional international travel.

This is an exempt position, so you may have to work hours that exceed the standard 40-hour work week.

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What makes us different?

On the surface, we're one of the nation's largest audit, tax, consulting, and wealth management firms. But dig a little deeper, and you'll see what makes us different: we're a relatively jerk-free firm (hey, nobody 's perfect) with a world-class culture, consistent recognition as one of Fortune Magazine's "100 Best Companies to Work For," and an endless array of opportunities.At Plante Moran, diversity, equity and inclusion means that all staff members have equitable and fair opportunities to succeed, in an inclusive environment, with their individual, unique identities. So,what are you waiting for? Apply now.

Plante Moran enjoys a "Workplace for Your Day" model which, simply put, means we strive for flexibility and balance while staying true to our principally in-person model. We believe that face-to-face interactions are paramount for individual and collective development, but also encourage individuals to work with their supervisor and team to determine their optimal working environment each day.

Plante Moran is committed to a diverse workplace.We strive to create a culture where each person feels accepted and valued. We believe that each person's ultimate potential begins with first acknowledging their inherent dignity. When we can recognize - and celebrate - our many human differences, we're able to create a workplace where all staff feel a sense of belonging and an opportunity to succeed. This allows us to attract and retain the best talent, serve clients through diverse thinking, and better represent and support the various communities in which we live and work.Plante Moran is an Equal Opportunity Employer.

Plante Moran maintains a drug-free workplace.

Interestedapplicantsmust submit their resume for consideration using our applicant tracking system. Due to the high volume of interest in our positions, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the United States without sponsorship, with the exception of qualified candidates who are bilingual in either Japanese and English or Chinese and English. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and become the property of Plante Moran.

The specific statements above are not intended to be all-inclusive.

For Colorado & Illinois Applicants:

We are pleased to offer eligible staff a robust benefits package. Eligibility and contribution requirements for some of these benefits vary based on the number of hours staff work per week. Highlights include health, dental, vision, disability and life insurance. These standard offerings are effective on the first of the month following your start date. In addition to this, eligible staff are able to take advantage of our Flexible Time Off and various pre-determined holidays as well as a 401(k) plan, flexible benefits plans, business-related travel expense, lodging and meal reimbursement for business-related use. A Pension plan is also available for eligible administrative and paraprofessional staff. A discretionary bonus plan is available for eligible staff. Plante Moran also offers Interns and Contractors the option to elect health insurance under our contingent staff medical plan as of the 1st of the month following 60 days of employment in addition to limited paid time sick time. Seasonal staff are not eligible for benefits.

Compensation is commensurate with technical skills and experience is provided in accordance with applicable state requirement. Compensation information posted is based on a position being located in the state of CO or IL. Please review theposition location for theapplicable geographic location.

Under Colorado's Job Application Fairness Act, you have the right to redact from any documents that you submit in connection with your application information that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution. Should you wish to exercise your right to redact such information, please redact it prior to submitting documentation.

Colorado monthly base range is as follows: $6,750.00 - $9,583.33
Illinois monthly base range is as follows: $6,750.00 - $9,583.33