Senior UX Research Manager, Consumer Shopping

Epic Games (Portuguese); New York (NY); On-site; USD 224,000 - 315,000; Full time

Job summary

Google in New York City is seeking a Senior UX Research Manager for Consumer Shopping. This onsite, full-time role leads user research efforts, guiding product strategy and customer insights to improve shopping experiences. You will collaborate with cross-functional teams to translate user needs into impactful solutions.

The position emphasizes ownership, velocity through change, and delivering extraordinary outcomes for Google and its customers in an AI-enabled advertising landscape.

Responsibilities

• Manage a portfolio of businesses and develop a comprehensive understanding of their business challenges, marketing objectives, and success metrics.
• Build trusted relationships with customers, uncover their business needs, and translate them into powerful solutions.
• Work as a team with sellers to shape the future of advertising and drive strategic outcomes for both Google and customers.
• Develop short- and medium-term strategies to meet client goals, improve campaign performance, and drive product adoption.

Job description

# Senior UX Research Manager, Consumer ShoppingGoogle • onsite • 111 8th Ave, New York, NY 10011, USA • full\_timePay: USD 224000.00 - USD 315000.00 / unspecifiedBusinesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.Responsibilities:Manage a portfolio of businesses and develop a comprehensive understanding of their business challenges, marketing objectives, and success metrics.Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.As a GCS Account Strategist, you will be a seller to GCS’ strategic customers. With a more focused portfolio of clients, you will gain a deep understanding of their clients’ marketing objectives and build short- and medium-term (1–6 month) strategies to meet those goals, in part by improving campaign performance, implementing best practices, driving Google product adoption, and influencing customer budgets.Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.