Senior UX Designer - Hybrid, Lead Design Systems & Strategy

Black Rock Groups; Texas; Hybrid; USD 120,000 - 130,000; Full time

Job summary

Black Rock Groups is seeking a Senior UX Designer in Plano, TX (Hybrid - 3 days onsite). The role leads end-to-end UX design for customer-facing apps and dealer portals, building design systems and UX frameworks from scratch.

You will create personas, journeys, IA, wireframes, and prototypes, working with cross-functional teams in an Agile environment. Strong collaboration and communication skills are essential.

Qualifications

• 7-10 years of professional UX design experience.
• Bachelor's degree in HCI, Human Factors, Design, Information Architecture, Psychology, CS, or related discipline.
• Strong experience designing customer-facing web applications and digital platforms.
• Expert-level proficiency in Figma for wireframing, prototyping, collaboration, and design system management.
• Hands-on experience conducting user research and usability testing.
• Ability to influence stakeholders across business and technology functions.
• Experience of collaborating within Agile delivery environments.

Responsibilities

• Lead end-to-end UX design activities across customer-facing web applications and dealer portals.
• Define and execute UX strategy for new products and digital initiatives.
• Create user personas, customer journeys, workflows, information architecture, wireframes, prototypes, and high-fidelity designs from scratch.
• Establish, maintain, and evolve design systems, component libraries, UX standards, and governance processes.
• Conduct user research activities including stakeholder interviews, user interviews, usability testing, contextual inquiry, and journey mapping.
• Translate complex business requirements into simple, intuitive, and accessible user experiences.
• Facilitate workshops, design reviews, ideation sessions, and stakeholder alignment meetings.
• Collaborate with Product Management, Business Analysis, Engineering, Architecture, Compliance, Operations, Marketing, and external partners to deliver successful products.
• Advocate for user-centered design principles throughout the product lifecycle.
• Analyze user feedback, usability metrics, and research findings to drive continuous product improvement.
• Partner with development teams during implementation to ensure design quality and consistency.
• Contribute to UX maturity by defining best practices, standards, templates, and repeatable design processes.

Education

Bachelor's degree in HCI / related field

Tools

Figma

UserResearch

Agile

Stakeholder management

Design thinking

Job description

Black Rock Groups is seeking a Senior UX Designer in Plano, TX (Hybrid - 3 days onsite). The role leads end-to-end UX design for customer-facing apps and dealer portals, building design systems and UX frameworks from scratch.

You will create personas, journeys, IA, wireframes, and prototypes, working with cross-functional teams in an Agile environment. Strong collaboration and communication skills are essential.