Senior UX Designer (Contract to Hire)

firstPRO US; Wakefield (MA); On-site; USD 120,000 - 180,000; Full time

Job summary

firstPRO US is seeking a Senior UX Designer to modernize complex digital products for a financial services organization. You will lead UX initiatives across platforms and partner with product, engineering, compliance, and business stakeholders.

The role is a contract position with the potential to convert to permanent, offering exposure to Salesforce integrations, design systems, and data-heavy dashboards while applying accessibility and regulatory considerations.

Qualifications

• 12+ years of UX, product design, or user experience design experience.
• A portfolio demonstrating ownership of complex digital products and increasingly senior responsibilities.
• Experience within banking, financial services, fintech, insurance, wealth management, or another regulated industry.
• Advanced Figma skills, including components, auto layout, variables, prototyping, design systems, and developer handoff.
• Experience designing within or alongside Salesforce products such as Financial Services Cloud, Sales Cloud, or Service Cloud.
• Experience conducting user research and usability testing through UserTesting.com or a comparable platform.
• Understanding of accessibility standards and designing within legal or regulatory requirements.
• Ability to read and interpret HTML and CSS.
• Experience working closely with Agile product and engineering teams.
• Strong presentation, communication, and stakeholder-management skills.

Responsibilities

• Lead UX strategy and design for complex, customer-facing financial products.
• Create wireframes, prototypes, high-fidelity designs, and development-ready specifications in Figma.
• Design user experiences that integrate with Salesforce platforms and workflows.
• Partner with product and engineering teams to develop practical, technically feasible solutions.
• Incorporate accessibility, legal, risk, compliance, and data-disclosure requirements into designs.
• Plan and conduct moderated and unmoderated usability studies.
• Translate research findings into clear design recommendations.
• Manage and evolve design systems, including component libraries, documentation, governance, version control, and team adoption.
• Use emerging AI-assisted design and development tools to accelerate prototyping and explore interface variations.
• Present design decisions to technical teams, business leaders, and compliance stakeholders.
• Support data-heavy dashboards, complex forms, and API-driven interfaces.

Skills

UX design

Product design

User research

Accessibility

HTML/CSS

Figma

Salesforce

Agile

Prototyping

Stakeholder management

Job description

We are seeking a Senior UX Designer to help modernize complex digital products for an established organization within the financial services industry. This individual will lead user experience initiatives across multiple platforms while partnering with product, engineering, compliance, and business stakeholders.

This is a contract position with the potential to convert to a permanent role.

Responsibilities

• Lead UX strategy and design for complex, customer-facing financial products.
• Create wireframes, prototypes, high-fidelity designs, and development-ready specifications in Figma.
• Design user experiences that integrate with Salesforce platforms and workflows.
• Partner with product and engineering teams to develop practical, technically feasible solutions.
• Incorporate accessibility, legal, risk, compliance, and data-disclosure requirements into designs.
• Plan and conduct moderated and unmoderated usability studies.
• Translate research findings into clear design recommendations.
• Manage and evolve design systems, including component libraries, documentation, governance, version control, and team adoption.
• Use emerging AI-assisted design and development tools to accelerate prototyping and explore interface variations.
• Present design decisions to technical teams, business leaders, and compliance stakeholders.
• Support data-heavy dashboards, complex forms, and API-driven interfaces.

Required Qualifications

• 12+ years of UX, product design, or user experience design experience.
• A portfolio demonstrating ownership of complex digital products and increasingly senior responsibilities.
• Experience within banking, financial services, fintech, insurance, wealth management, or another regulated industry.
• Advanced Figma skills, including components, auto layout, variables, prototyping, design systems, and developer handoff.
• Experience designing within or alongside Salesforce products such as Financial Services Cloud, Sales Cloud, or Service Cloud.
• Experience conducting user research and usability testing through UserTesting.com or a comparable platform.
• Understanding of accessibility standards and designing within legal or regulatory requirements.
• Ability to read and interpret HTML and CSS.
• Experience working closely with Agile product and engineering teams.
• Strong presentation, communication, and stakeholder-management skills.

Preferred Qualifications

• Experience supporting design systems built with React or a similar framework.
• Familiarity with AI-assisted design or coding tools.
• Experience designing financial dashboards, reporting tools, or data visualizations.
• Background in enterprise SaaS or B2B product design.
• Familiarity with accessibility-auditing tools and assistive-technology testing.
• Knowledge of financial workflows such as account management, transactions, reporting, and advisory services.

Ideal Candidate

The ideal candidate combines strong visual and interaction-design skills with technical fluency and an understanding of regulated financial environments. This person should be collaborative, comfortable managing competing priorities, and able to balance long-term design strategy with the need to deliver practical solutions quickly.