Senior UX Designer, AFT Experience Design, Associate Experience Design

Amazon; Bellevue (WA); On-site; USD 127,000 - 212,000; Full time

Job summary

Amazon is looking for a Senior UX Designer to revolutionize the fulfillment center experience. You will join a dynamic team to design user-centric solutions, improve associate productivity, and enhance working environments through research and collaboration across departments.

Benefits

Medical, Dental, and Vision Coverage

Maternity and Parental Leave Options

Paid Time Off (PTO)

401(k) Plan

Qualifications

• 6+ years of design experience.
• Experience with user data and creating personas.
• Ability to work with stakeholders.

Responsibilities

• Create high-quality design solutions and deliverables.
• Scope and manage work on design initiatives.
• Participate in user research to inform designs.

Skills

Design experience

User research

Prototyping

Design patterns

Stakeholder management

Tools

Sketch

Photoshop

Illustrator

InVision

Job description

Senior UX Designer, AFT Experience Design, Associate Experience Design

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Senior UX Designer, AFT Experience Design, Associate Experience Design

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Description

Want to help scale Amazon’s global fulfillment workforce, supporting them with efficient, engaging, and empowering user experiences while keeping them safe and happy? Join the Amazon Fulfillment Technologies Experience Design team (AFT-XD). We are seeking a Senior UX Designer who is passionate about the intersection of the physical and virtual worlds, reaching beyond what is shown on a screen to include the physical environment, building layout, equipment, work processes – anything and everything that impacts how work inside our fulfillment centers gets done.

Description

Want to help scale Amazon’s global fulfillment workforce, supporting them with efficient, engaging, and empowering user experiences while keeping them safe and happy? Join the Amazon Fulfillment Technologies Experience Design team (AFT-XD). We are seeking a Senior UX Designer who is passionate about the intersection of the physical and virtual worlds, reaching beyond what is shown on a screen to include the physical environment, building layout, equipment, work processes – anything and everything that impacts how work inside our fulfillment centers gets done.

The ideal candidate will be a problem-solver, self-learner, and self-starter who looks around corners to identify user problems and needs, proactively initiates the design process, delivers user-centric design, and influences stakeholders to positively impact experiences within Amazon’s global fulfillment network. You will create solutions that scale, utilizing multiple tools and techniques to communicate your ideas. As a Senior UX Designer, you will work alongside a cross-functional team of designers, product managers, and engineers to invent solutions that improve the safety, productivity, and engagement of more than 600,000 Amazon associates who work in Amazon’s fulfillment network worldwide. You will own and drive the user experience from a global perspective and participate in research studies to deliver simple, elegant, and highly functional designs. You will help build relationships across teams and countries, promote collaboration and efficiency, and raise the user experience bar to improve the lives of our fulfillment center team members and ultimately deliver smiles to Amazon customers.

What can we offer you in return?

You will be part of a growing team that will support, challenge, and inspire you every day. AFT-XD is a multidisciplinary team of designers, researchers, front-end engineers, and design technologists who shape and simplify the fulfillment center experience through a human-centered design process. Our experiences are offered on a range of devices that evolve as rapidly as our operations do. You will work on complex, strategic products that rethink how fulfillment centers work. You will also have a voice in defining and choosing projects where you think design can have most impact. In addition, you will be able to grow in this role. Your fellow designers, user researchers, design technologists, and front-end engineers on our team (and in the larger Amazon design community) will provide you with support and mentorship. We invest in our team members to help them build their unique careers.

Key job responsibilities

• Participate in planning of new features, projects, and products; understand business objective(s), analyze customer behaviors, identify UX problems and/or unmet customer needs. Advocate for the user’s point of view, working closely with product, engineering, and others to define solutions.
• Quickly and iteratively create high quality design solutions, with deliverables that effectively communicate the intended design. This may include journey maps, user flows, wireframes, clickable prototypes, high-fidelity mockups, detailed design specifications, or other design artifacts.
• Contribute to planning and execution of user research to inform requirements, shape designs, and evaluate final products.
• Present design work to design peers, product and engineering teams, business stakeholders, and executive leadership.
• Scope and manage work on assigned initiatives, including required design tasks and estimated time and resource needs. Provide regular progress updates and escalate issues when needed.
• Contribute to guidelines and design standardization across all of AFT's products, including the team’s design system.
• Participate in peer mentoring and skill sharing to collectively raise the bar for design within the AFT team and across Amazon.
• Champion design thinking within the design team and across the larger AFT organization.
• Be resourceful and creative in overcoming obstacles and turning challenges into opportunities.
• Ensure voice of the customer is present by incorporating customer feedback, usage metrics, and usability findings into design, and performing metrics analysis post-launch to inform ongoing product improvements and optimization efforts.
  
  

A day in the life

As a Senior UX Designer on the Associate Experience Design team, you’ll spend your days solving real problems for hundreds of thousands of Amazon Associates in Fulfillment Centers, Sort Centers, and Delivery Stations—those who receive, stow, pick, pack, and ship customer orders every day. You’ll partner with product, engineering, research, and operations teams to understand associate pain points, explore and test solutions, and deliver simpler, safer, and more intuitive tools that help reduce cognitive load, improve safety, and make daily work easier and more satisfying. You’ll have dedicated heads-down time to ideate, prototype, and design, while also owning research by visiting warehouses, observing work in action, and interviewing associates to ensure their voices are reflected in every solution.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan
  
  

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About The Team

Amazon Fulfillment Technologies (AFT) powers Amazon’s global fulfillment network. We invent and deliver software, hardware, and data science solutions that orchestrate processes, robots, machines, and people. We harmonize the physical and virtual world so Amazon customers can get what they want, when they want it.

AFT-XD Associate Experience Design (AXD) Team is the user experience research and design team responsible for creating useful and intuitive experiences for associate facing products.

Basic Qualifications

• 6+ years of design experience
• Have an available online portfolio
• Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps
• Experience defining and maintaining design patterns and UX standards
• Experience designing and prototyping with tools such as Sketch, Photoshop, Illustrator, InVision, or similar
• Experience in delivering design solutions for projects of large scope and complexity
• Experience working with stakeholders to plan and execute programs that are strategic in nature
  
  

Preferred Qualifications

• Experience applying scrum to visual or UX design processes
• Experience with UX design of complex workflows
• Experience with hands-on visual design
• Knowledge of best practices for information architecture and design
• Knowledge of usability principles and techniques
• Experience with design tools such as Photoshop, Illustrator and InDesign and prototyping in HTML, JavaScript, CSS, Ajax
  
  

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,100/year in our lowest geographic market up to $211,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.


Company - Amazon.com Services LLC

Job ID: A2997504

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Art/Creative and Design

• Industries

  Software Development

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