Senior UX Content Writer (Hybrid Remote Ohio)

Crown Equipment Corporation; New Bremen (OH); Remote; USD 70,000 - 100,000; Full time

Job summary

Crown Equipment Corporation in New Bremen, OH is seeking a Senior UX Content Writer to craft user-centric content for digital products, collaborating with designers, developers, and product teams to ensure clarity, consistency, and effective onboarding, error messages, and in-app guidance.

This role blends UX writing with content strategy in a hybrid remote Ohio environment, leveraging CMS and design systems; a strong portfolio is required, with travel up to 5% and reliable local transportation.

Qualifications

• Associate degree in English, Journalism, Communications, HCI or related.
• 5 years of UX content writing experience.
• Excellent written and verbal communication with attention to detail.
• Understanding of UX/UI design principles and collaboration with design/dev teams.
• Strong portfolio; include portfolio link with application.
• Willingness to travel 0–5% with reliable local transportation.

Responsibilities

• Develop user-centric content for digital products to assist users.
• Collaborate with designers, developers, and product teams to ensure clarity and consistency.
• Create content for onboarding, error messages, tooltips, and in-app notifications.
• Conduct content audits, usability tests, and data-driven optimization.
• Advocate for UX writing best practices across the organization.

Skills

UX content writing

Strong portfolio

Communication skills

UX/UI understanding

Education

Associate degree in English / Journalism / Communications / HCI / UX

Tools

CMS

Figma

Prototyping software

Job description

Senior UX Content Writer (Hybrid Remote Ohio)

Location: New Bremen, OH, US, 45869

Company Description

Crown Equipment Corporation is one of the world’s largest material handling companies, with a reputation for award-winning product design, advanced engineering and technology, and superior after-sale service. Crown produces and sells a broad range of forklifts, batteries, chargers, automation and fleet management technologies that are revolutionizing the material-handling industry.

Job Posting External

Job Responsibilities

Develop user-centric content for Company’s digital products to help users navigate the product. Collaborate with cross-functional teams including designers, developers, equipment content designers, global content managers, product leads, and content strategist software to create seamless user experiences. Create new content for customer-facing applications, ensuring consistency, clarity, and effectiveness across all touchpoints.

• Design System Content Development - Collaborate with design and development teams to create and maintain content for Company’s Design System. Write clear and concise guidelines, principles, and patterns for various UI components, ensuring consistency and usability across digital products. Update and improve Design System content based on user feedback, industry best practices, and evolving product requirements.
• New Content Creation for Customer Experiences - Develop user-friendly content for web and mobile applications, including onboarding flows, product tours, error messages, tooltips, and in-app notifications. Conduct research to understand user needs, behaviors, and pain points. Integrate findings into content creation processes. Collaborate with UX/UI designers to ensure content aligns with design concepts and enhances the user experience.
• Content Optimization and Testing - Conduct content audits and usability tests to identify areas for improvement and optimize existing content for clarity, consistency, and effectiveness. Utilize data-driven insights and analytics to measure the impact of content on user engagement, satisfaction, and conversion rates. Test different content variations to determine the most effective messaging and communication strategies.
• Miscellaneous - Work closely with product managers, developers, and other stakeholders to understand project requirements and goals, and ensure content solutions meet business objectives. Communicate content strategies, recommendations, and rationale to cross-functional teams, seeking feedback and buy-in as needed. Stay informed about industry trends and emerging tools for writing content. Champion UX writing best practices and advocate for the importance of clear, concise, and user-focused content within the organization. Perform other duties as assigned.

Hybrid Remote Ohio

Crown offers mostly remote work for this position. A reasonable commute is necessary since some onsite work is required.

Related Terms

UI UX Designer, Content Strategist, Content Designer, UX Strategist/Writer, Content Creator

Minimum Qualifications

• Associate degree in English, Journalism, Communications, Human-Computer Interaction, User Experience (UX) Design or related
• 5 years of UX content writing experience or similar (salary will be commensurate with experience)
• Good written and verbal communication skills, with close attention to detail
• Understanding of UX/UI design principles and best practices, with the ability to collaborate with design and development teams
• Strong portfolio showcasing relevant work samples -- Include portfolio link with application
• Ability to occasionally travel with overnight stays (0-5%)
• Reliable transportation to travel locally between company locations during scheduled workday

Preferred Qualifications

• Proficiency in content management systems (CMS), design tools (e.g., Figma), and prototyping software
• Experience working in a collaborative Agile environment with multiple teams.

Work Authorization

Indefinite U.S. work authorized individuals only. Individuals with temporary visas are ineligible. Sponsorship for work authorization, now or in the future, is unavailable.

No agency calls please.

Compensation and Benefits

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EOE Veterans/Disabilities

Job Segment

User Experience, Testing, Content Strategy, Engineer, Technology, Marketing, Engineering