Senior User Support Specialist

CGS Federal (Contact Government Services); Rockville (MD); On-site; USD 56,000 - 73,000; Full time

Job summary

An established industry player is seeking a Senior User Support Specialist to enhance technical support for a major Federal agency. This role involves setting up and training users on various web conferencing platforms, ensuring seamless communication and collaboration. The ideal candidate will have extensive experience in troubleshooting and resolving technical issues, making a significant impact on government innovation. Join a team that values creativity and professional growth, and contribute to meaningful projects that simplify government processes while enjoying a comprehensive benefits package.

Benefits

Health, Dental, and Vision Insurance

Life Insurance

401k

Flexible Spending Account

Paid Time Off

Observance of State/Federal Holidays

Qualifications

• 4+ years experience in setting up and training users on web conferencing tools.
• Ability to troubleshoot technical issues with users effectively.

Responsibilities

• Provide technical support for web conferencing tools and train users.
• Diagnose and resolve issues related to audio/video and links.

Skills

Web Conferencing Tools Setup

Zoom.gov Training

Skype for Business Training

WebEx Training

Adobe Connect Training

Team Meetings Setup

Technical Troubleshooting

Education

Undergraduate Degree

Tools

Zoom.gov

Skype for Business

WebEx

Adobe Connect

Microsoft Teams

Job description

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CGS Federal (Contact Government Services) provided pay range

This range is provided by CGS Federal (Contact Government Services). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$56,696.64/yr - $72,895.68/yr

Employment Type: Full Time, Senior-level

Department: Information Technology

CGS is seeking a Senior User Support Specialist to join our team in supporting a wide-ranging technical support initiative for a large Federal agency.

CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Skills and attributes for success:

• Setup, monitor, train, troubleshoot, diagnose, and resolve issues with web conferencing tools including but not limited to: (a) Zoom.gov (b) Skype for Business (c) WebEx (d) Team Meeting (e) Adobe Connect Qualifications
• 4+ years demonstrated ability to set up and disable Zoom.gov accounts
• Demonstrated ability to train over 100 users in all aspects of Zoom.gov use
• Demonstrated ability to diagnose issues with Zoom (audio/video; links, etc)
• Demonstrated ability to resolve issues with Zoom
• 4+ years of demonstrated experience in training over 100 users in all aspects of Skype for business
• Troubleshooting all technical issues with users including but not limited: to audio/video issues and resolving issues
• 4+ years of demonstrated experience in setting up and monitoring WebEx training (troubleshooting technical issues with users and resolving issues)
• 4+ years of demonstrated experience in all aspects of Adobe Connect (to set up, monitor meetings, train users, troubleshoot issues, and resolve issues
• 4+ years of demonstrated experience in setting up Team Meetings; training over 100 users on Team Meetings; troubleshooting technical issues; and resolving issues
  
  
  
  
  

Qualifications:

• Must have an undergraduate degree
• Certified trainer in web conferencing (Zoom.gov, Adobe Connect, Skype for business, WebEx)
• Must be able to describe differences between basic and licensed accounts, and the advantages and disadvantages of each platform
• Must be a US Citizen upfront
• Must be able to obtain a Public Trust security clearance
  
  
  
  
  

Our commitment:

Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.

For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

We care about our employees. Therefore, we offer a comprehensive benefits package.

• Health, Dental, and Vision
• Life Insurance
• 401k
• Flexible Spending Account (Health, Dependent Care, and Commuter)
• Paid Time Off and Observance of State/Federal Holidays
  
  
  
  
  

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join our team and become part of meaningful government innovation!

Explore additional job opportunities with CGS on our Job Board:

https://cgsfederal.com/join-our-team/

For more information about CGS please visit: https://www.cgsfederal.com or contact:

Email: [e-mail]

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitality, Food and Beverage Services, and Retail

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