Senior User Researcher

Depop US, Inc. - Nova; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Depop is seeking a Senior User Researcher to join its UX research team in New York. You will scope, design, and execute studies, then synthesize findings to embed the voice of users into product decisions.

You’ll work closely with product managers, designers, and engineers to uncover insights that drive a delightful, user-centered product. You'll conduct ethnography, depth interviews, diary studies, surveys, and usability tests, while translating data into actionable recommendations.

Qualifications

• Senior UX researcher with a portfolio demonstrating qualitative and quantitative methods.
• Autonomous delivery to high quality standards.
• Experience advocating for UX Research across environments.
• Strong collaborator with cross-functional teams.
• Excellent written and visual communication of insights.
• Thrives in an agile, fast-paced environment with multitasking.

Responsibilities

• Take ownership of end-to-end research delivery from gap analysis to disseminating findings.
• Collaborate with product managers, designers, engineers and researchers to shape plans.
• Lead research for a product area, selecting appropriate methods.
• Conduct tactical to strategic research including remote interviews and surveys.
• Evaluate information architecture using tree-tests and card-sorts.
• Partner with analytics to augment qualitative insights with quantitative analysis.
• Present findings to inform business decisions and advocate for UX research.
• Mentor and develop junior researchers.

Skills

Qualitative methods

Quantitative methods

UX research

Communication

Stakeholder engagement

Remote collaboration

Tools

Tree-tests

Card-sorts

Surveys

Behavioral analytics

Job description

We’re looking for a Senior User Researcher to join our UX research team to help us understand our users, their needs and build delightful user experiences across the Depop product. You’ll be comfortable scoping out, designing and undertaking robust investigations, as well as disseminating actionable insights to help bring the voice of our customers to the core of our organisation and product. At Depop, research underpins our design process end-to-end. You'll be working side-by-side with fellow researchers, designers, product managers, copy writers and analysts to shape the future of fashion. In addition to being adept at a wide range of methodologies (from ethnography, depth interviews and diary studies to surveys and usability testing) you’ll also understand how to synthesise data from multiple sources into compelling, actionable insights and advocate for user needs in a rapid-paced, high growth environment.

Responsibilities

• Take ownership of end-to-end research delivery; from understanding where our knowledge gaps are, gathering the questions and hypotheses, planning and delivering the research all the way through to analysing and sharing your findings with the team
• Work closely with product managers, designers, engineers and other user researchers to generate hypotheses and plans for high-impact research to help us better understand our users and help us create a better product
• Lead the research for a product area, suggesting the best approach and methods to use, so we’re capturing the right insights that help us grow and develop our product
• Autonomously carry out research from tactical to strategic using a wide range of research methods, e.g. remote interviews, ad-hoc surveys, un-moderated research.
• Evaluate and explore information architecture, using tree-tests, card-sorts and whatever other methods are appropriate
• Collaborate closely with our analytics team to make sure our qualitative insights are also enhanced by robust quantitative analysis whenever possible, and run some basic quantitative analysis yourself using our internal behavioural tools or surveys.
• Communicate research findings to inform business decisions through the best possible means ranging from presentations, workshops, reports or any other method that gets the insights into our decision-making
• Educate and advocate for UX research across the organisation
• Collaborate in the continuous improvement of the research team processes and best-practices
• Contribute to the growth and skill development of more junior research team members

Requirements

• A Senior UX researcher with a strong portfolio demonstrating a wide range of qualitative and quantitative methods e.g. in exploratory, generative and evaluative research
• Experienced in delivering autonomously and to the highest quality standards
• Strong experience in advocating for and delivering UX Research in different environments
• Effective in seeking out, building and maintaining strong and trusting relationships with key collaborators across the business
• Effective and compelling communicator: Collate and disseminate various threads of insights into easy-to-digest and actionable recommendations
• You are able to communicate research findings clearly, accurately and in a compelling way utilising a variety of written and visual formats
• You thrive in an agile, constantly evolving, and demanding environment that requires multi-tasking
• Comfortable working with remote peers on a consistent basis

Depop is a peer-to-peer circular fashion marketplace where anyone can buy, sell and discover secondhand fashion. Our mission is simple: to make fashion circular by making secondhand as exciting and rewarding as buying new. Founded in 2011, Depop’s diverse community has helped move resale into the mainstream, where buying secondhand is no longer an alternative, but how people of different ages now engage with fashion. Today, more than 56 million registered users come to Depop to find great value, express their own personal style and give clothes a longer life. We believe that everything you want already exists, and our role is to help people discover it.

Powered by a team of over 500 people, our company is headquartered in London, with offices in New York. In 2021, Depop became a wholly-owned subsidiary of Etsy - the global marketplace for unique and creative goods - and continues to operate as a standalone company.

For more information, visit www.depop.com