Senior User Experience Designer & Architect

SupportFinity™; San Francisco (CA); Hybrid; USD 132,000 - 187,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Flexible spending account

Life insurance

Parental leave

11 paid holidays

Flexible paid vacation and sick leave

Job summary

HP IQ in San Francisco is seeking a strategic Senior User Experience Designer & Architect to shape AI-powered products and systems. In a hybrid role, you will work at the intersection of AI model capabilities, user experience, and content architecture to ensure intuitive, scalable, and user-friendly solutions.

You will collaborate with product managers, engineers, and designers to develop frameworks that support human-centered AI interactions, guiding users through complex data, natural language

Qualifications

• 3+ years of experience in Information Architecture, UX Design, or Interaction Design.
• Experience working in the AI space.
• Proficiency with UX tools (Figma, Miro) and IA methodologies.
• Deep understanding of UX heuristics, human-centered design, and cognitive load principles.
• Ability to visualize and communicate complex information structures clearly.
• Strong collaboration and communication skills—comfortable presenting to stakeholders and guiding cross-disciplinary teams.

Responsibilities

• Design intuitive information architectures for AI-driven interfaces and tools.
• Create sitemaps, user flows, taxonomies, metadata frameworks, and content models.
• Develop guidelines for content hierarchy and interaction design across conversational interfaces and generative AI features.
• Advocate for scalable design systems that support personalization, accessibility, and data privacy in AI-powered environments.
• Define and document structural standards, templates, and navigation strategies to ensure consistency across platforms.
• Analyze and refine user journey maps for complex, multi-modal AI experiences.

Job description

Senior User Experience Designer & Architect

HP IQ |

Full-time

Unknown

Who We Are

HP IQ is HP’s new AI innovation lab. Combining startup agility with HP’s global scale, we’re building intelligent technologies that redefine how the world works, creates, and collaborates.

We’re assembling a diverse, world-class team—engineers, designers, researchers, and product minds—focused on creating an intelligent ecosystem across HP’s portfolio. Together, we’re developing intuitive, adaptive solutions that spark creativity, boost productivity, and make collaboration seamless.

We create breakthrough solutions that make complex tasks feel effortless, teamwork more natural, and ideas more impactful—always with a human‑centric mindset.

By embedding AI advancements into every HP product and service, we’re expanding what’s possible for individuals, organisations, and the future of work.

Join us as we reinvent work, so people everywhere can do their best work.

About The Role

We are seeking a strategic, detail‑oriented Senior User Experience Designer & Architect to shape the structure and flow of AI‑powered products and systems. In this hybrid role, you will work at the intersection of AI model capabilities, user experience, and content architecture to ensure our intelligent systems are intuitive, scalable, and user‑friendly.

You’ll collaborate with cross‑functional teams—product managers, engineers, and designers—to develop frameworks that support human‑centered AI interactions. Your work will define how users navigate and make sense of complex data, natural language responses, and predictive features.

What You Might Do

• Design intuitive information architectures for AI‑driven interfaces and tools.
• Create sitemaps, user flows, taxonomies, metadata frameworks, and content models.
• Develop guidelines for content hierarchy and interaction design across conversational interfaces and generative AI features.
• Advocate for scalable design systems that support personalization, accessibility, and data privacy in AI‑powered environments.
• Define and document structural standards, templates, and navigation strategies to ensure consistency across platforms.
• Analyze and refine user journey maps for complex, multi‑modal AI experiences.

Essential Qualifications

• 3+ years of experience in Information Architecture, UX Design, or Interaction Design.
• Experience working in the AI space.
• Proficiency with UX tools (Figma, Miro,, etc.) and IA methodologies.
• Deep understanding of UX heuristics, human‑centered design, and cognitive load principles.
• Ability to visualize and communicate complex information structures clearly.
• Strong collaboration and communication skills—comfortable presenting to stakeholders and guiding cross‑disciplinary teams.

Preferred Skills

• Experience with conversational UI, voice UX, or LLM‑based experiences.
• Familiarity with content design and structured content management.
• Background in psychology, cognitive science, or human‑computer interaction (HCI).
• Experience working in agile and design‑led development environments.

Salary: $132,000- $187,000

Compensation & Benefits (Full‑Time Employees)

The salary range for this role is listed above. Final salary offered is based upon multiple factors including individual job‑related qualifications, education, experience, knowledge and skills.

At HP IQ, we offer a competitive and comprehensive benefits package, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
  • 4-12 weeks fully paid parental leave based on tenure
  • 11 paid holidays
  • Additional flexible paid vacation and sick leave (US benefits overview)

Why HP IQ?

• Innovative Work Help shape the future of intelligent computing and workplace transformation.
• Autonomy and Agility Work with the speed and focus of a startup, backed by HP’s scale.
• Meaningful Impact Build AI-powered solutions that help people and organisations thrive.
• Flexible Work Environment Freedom and flexibility to do your best work.
• Forward‑Thinking Culture We learn fast, stay future‑focused, and imagine what comes next—together.

Equal Opportunity Employer (EEO) Statement

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

About the company

HP IQ