Senior User Experience Designer

ZS; Philadelphia (Philadelphia County); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health and well-being benefits

Professional development programs

Flexible working model

Job summary

A management consulting firm seeks a Senior User Experience Designer to lead the design of AI-driven products. The role involves collaborating with clients, mentoring junior designers, and conducting generative research. Candidates should have a Bachelor's degree in design and 5-7+ years of experience in designing complex digital products. This position offers a hybrid working model and is based in Philadelphia, Pennsylvania.

Qualifications

• 5-7+ years designing complex digital products, ideally in analytics or AI-driven solutions.
• Proficiency designing for GenAI and AI-powered experiences.
• Ability to engage with clients and advocate for user-centered AI.

Responsibilities

• Lead key workstreams in designing AI-powered digital products.
• Guide experience strategy and translate research into design patterns.
• Collaborate with clients to define the role of AI and align on experience.

Skills

Designing complex digital products

AI-powered experiences

User-centered design

Mentoring designers

Consulting skills

Education

Bachelor’s degree in design or related field

Tools

Design tools

Job description

Join to apply for the Senior User Experience Designer role at ZS

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life‑changing solutions for patients, caregivers and consumers worldwide. ZSers drive impact by bringing a client‑first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life‑changing impact to ZS.

Associate Consultant - Senior UX Designer

The ZS Digital Experience and Design (DXD) practice was created to champion design in the creation of compelling, innovative and outcomes‑focused experiences, services and products. Our clients look to us to design and create engaging experiences and solutions for a broad range of B2B or B2C customers, with a focus on healthcare providers, physicians, and patients. We use our deep understanding of people to design meaningful interactions and desirable outcomes for customers, while delivering better performance for our clients.

What you’ll do:

• Lead key workstreams in designing and delivering AI‑powered digital products, predictive analytics interfaces, and enterprise‑scale healthcare solutions.
• Guide experience strategy, translate research into scalable GenAI design patterns, and meaningfully shape client conversations.
• Lead the design of AI‑driven product workflows, such as agentic task flows, adaptive dashboards, conversational interactions, and predictive insight delivery.
• Translate complex business and analytics requirements into clean, extensible interaction patterns and high‑fidelity designs.
• Collaborate directly with clients to define the role of AI, clarify requirements, and align on experience direction.
• Conduct or support generative and evaluative research, synthesizing insights into actionable experience strategies.
• Leverage generative AI to enhance research synthesis, produce design variations, accelerate wireframing, and generate content or UI options.
• Guide junior designers on best practices for designing AI‑enabled experiences and applying AI tools responsibly.
• Drive the evolution of project‑level design systems incorporating GenAI‑specific components.
• Work within client‑facing teams to solve design problems with creative thinking and design reviews.
• Facilitate workshops and design sprints focused on validating AI‑infused prototypes and concepts.

What you’ll bring:

• Bachelor’s degree required in one of design, design strategy, design research, service design, industrial design, psychology, anthropology or a related discipline focused in social science and design communication, with a demonstrated record of academic success.
• 5‑7+ years designing complex digital products, ideally in analytics, enterprise systems, or AI‑driven solutions.
• Proficiency designing for GenAI and AI‑powered experiences, including chat UX, recommendations, decision‑support, and multi‑step agentic flows.
• Strong capability to structure ambiguous problem spaces and drive clarity through design.
• Ability to engage with clients, explain design decisions, and advocate for user‑centered AI.
• Experience mentoring designers and contributing to design system governance.
• Familiarity with healthcare, pharma, or other regulated industries is a strong advantage.
• Core consulting skills such as the ability to synthesize feedback, manage project tasks, respond to questions, communicate well and articulate design decisions.

How you’ll grow:

• Cross‑functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s‑curves, individual contribution and role expansions

Hybrid working model:

ZS is committed to a Flexible and Connected way of working. ZSers are onsite at clients or ZS offices three days a week. Combined flexibility to work remotely two days a week is also available. The magic of ZS culture and innovation thrives in both planned and spontaneous face‑to‑face connections.

Perks & Benefits:

ZS offers a comprehensive total rewards package including health and well‑being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.

Travel:

Travel is a requirement at ZS for client‑facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client‑facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

Considering applying?

At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems—the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive. If you’re eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.

ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

To complete your application:

Candidates must possess or be able to obtain work authorization for their intended country of employment. An online application, including a full set of transcripts (official or unofficial), is required to be considered.