Senior UPS Technician / Lead UPS Service Technician

National Power, LLC; Durham (NC); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading energy solutions company in Durham, North Carolina is seeking an experienced UPS Lead Service Technician. This role involves overseeing the installation, maintenance, and operations of UPS systems ranging from 8kW to 1MW capacity. Candidates should have technical expertise and strong leadership skills to manage complex projects and ensure optimal performance. The position offers competitive pay, benefits including insurance and retirement plans, and opportunities for professional development.

Benefits

Three weeks of paid vacation

Paid sick time

401(k) retirement savings plan with company matching

Company-paid life insurance

Qualifications

• High School Diploma required; Associate degree in Electrical Technology preferred.
• Minimum 5-7 years of hands-on experience with UPS systems installation and maintenance.
• Proven experience with both single-phase and three-phase UPS systems (8kW to 1MW range).

Responsibilities

• Lead installation and maintenance of UPS systems across various applications.
• Develop and optimize preventive maintenance schedules for UPS equipment.
• Diagnose complex power system issues and coordinate emergency repairs.

Skills

Technical expertise in power systems

Leadership skills

Troubleshooting skills

Understanding of electrical codes and safety standards

Ability to manage complex projects

Education

Associate degree in Electrical Technology or related field

Tools

Electrical test equipment (multimeters, oscilloscopes)

Job description

Summary

We are seeking an experienced UPS Lead Service Technician to oversee the installation, maintenance, and operations of uninterruptible power supply systems ranging from 8kW to 1MW capacity. This role requires technical expertise in power systems, leadership skills, and the ability to manage complex electrical infrastructure projects while ensuring optimal system performance and reliability.

Essential Duties and Responsibilities

Core duties and responsibilities include the following. Other duties may be assigned.

Technical Leadership

• Lead installation, commissioning, and maintenance of UPS systems from 8kW to 1MW capacity across various industrial and commercial applications
• Develop, implement, and optimize preventive maintenance schedules for all UPS equipment to maximize uptime and extend equipment life
• Diagnose and troubleshoot complex power system issues, coordinating emergency repairs to minimize downtime
• Ensure strict compliance with NEC, local electrical codes, OSHA safety standards, and manufacturer specifications
• Perform comprehensive load analysis and capacity planning for power infrastructure upgrades and expansions
• Conduct system performance testing, battery assessments, and power quality analysis
• Maintain detailed service documentation, test reports, and equipment histories

Team Management & Development

• Supervise, mentor, and develop a team of UPS technicians and electrical specialists
• Coordinate work schedules, resource allocation, and project timelines for multiple concurrent installations and service calls
• Design and conduct comprehensive training programs on UPS technology, safety procedures, and industry best practices
• Review, approve, and quality-check all technical work performed by team members
• Manage performance evaluations, career development plans, and skills assessments for direct reports
• Foster a culture of safety, continuous improvement, and technical excellence
• Ensure proper documentation and handover procedures for all installations

Education, Experience, skills and other qualifications

• High School Diploma required; Associate degree in Electrical Technology, Electronics, or related technical field preferred
• Minimum 5-7 years of hands-on experience with UPS systems installation and maintenance
• Proven experience with both single-phase and three-phase UPS systems (8kW to 1MW range)
• Strong knowledge of power electronics, battery systems, and electrical distribution
• Experience with static transfer switches, power distribution units, and monitoring systems
• Proficiency in using electrical test equipment (multimeters, oscilloscopes, power analyzers)
• Understanding of facility electrical systems, grounding, and power quality issues
• Experience with HVAC systems supporting critical power environments preferred
• Valid driver's license and ability to travel to customer sites
• Electrical license or certification preferred (varies by state)

• UPS manufacturer certifications (APC, Eaton, Schneider Electric, etc.) highly desirable

Working Conditions

• Primarily field-based work at customer facilities
• Occasional after-hours and emergency call-out availability required
• Travel to various customer sites within assigned territory
• Work in industrial environments including data centers, hospitals, manufacturing facilities
• Exposure to electrical hazards requiring strict adherence to safety protocols
• The technician may be required to work in various weather conditions (heat, rain, snow, high humidity, etc.)
• Frequently work near moving mechanical parts

Physical Demands

• Lifting and carrying heavy objects, up to 75lbs, will be required.
• Ascending or descending ladders, scaffolding, stairs, ramps and the like using feet/legs and/or hands/arms.
• Seizing, holding, grasping, turning, or otherwise working with hand(s).
• Entering text or data into a computer or other machine by means of a keyboard.
• Pushing/pulling may involve use of hands/arms, feet/legs, and/or feet only done with one side of the body or both sides.
• Moving about on hands and knees or hands and feet to enter restricted spaces.
• Use of one or both feet or legs to move controls on machinery or equipment. Controls include, but are not limited to pedals, buttons, levers, and cranks.
• Clarity of vision (i.e., working with small objects or reading small print), including use of computers.
• Sitting for long periods of time may be required.
• Sometimes moving about on hands and knees or hands and feet to enter confined spaces.

Compensation

• Competitive pay depending on previous experience and current certifications. Overtime is also a factor and is paid at 1.5 X base. We are a performance based company and pay will ultimately reflect the employee’s productivity and overall performance.
• Three weeks of paid vacation after 90 days (first year is pro-rated based on start date)
• Up to 9 paid company holidays
• Paid sick time
• Company-paid Life Insurance ($75,000)
• Company-paid Short-term and Long-term Disability Insurance
• Medical, Dental, and Vision Insurance: Offering four medical plan options, with one plan fully covered at 100% by the company.
• 401(k) retirement savings plan with company matching
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)

Additional Info:

• Criminal background check and pre-employment drug screen are required.
• Must be able to pass a Department of Transportation physical examination.
• This is a remote position and will require the employee to work from home.

Equal Opportunity Employer

National Power LLC is an Equal Opportunity/Affirmative Action Employer and VEVRAA federal contractor and affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, gender identification or any other status protected under local, state or federal laws.