Senior Universal Banker

RXinsider LTD.; Hickory Hills (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Byline Bank is seeking a Sr. Universal Banker to coordinate Teller and Universal Banker activities, and to identify customer needs and explain products. The role aims to convert service opportunities into sales while handling a broad range of transactions and account responsibilities at the branch level.

The Sr. UB will occasionally travel to other branch locations to support staffing coverage and maintain a professional image in line with Byline Bank policies.

Qualifications

• Detail-oriented and customer-focused.
• Strong interpersonal and communication skills.
• Willingness to travel between branch locations.

Responsibilities

• Assists staff with scheduling, assigning work, answering questions.
• Identifies coaching opportunities for direct reports.
• Identifies training needs of Teller and Universal Banking staff.
• Delegates duties and assignments to the team.
• Ensures Tellers follow training guidelines and procedures.
• Participates in Branch meetings and shares insights.
• Facilitates cross-selling opportunities.
• Leads by example with excellent customer service.

Job description

About Byline Bank

Headquartered in Chicago, Byline Bank, a subsidiary of Byline Bancorp, Inc. (NYSE:BY), is a full-service commercial bank serving small- and medium-sized businesses, financial sponsors and consumers. Byline Bank has approximately $9.9 billion in assets and operates over 40 branch locations throughout the Chicago and Milwaukee metropolitan areas. Byline Bank offers a broad range of commercial and community banking products and services, including small-ticket equipment leasing and U.S. Small Business Administration loans. Byline Bank is a member of FDIC and an Equal Housing Lender.

At Byline Bank, we take pride in being an award-winning workplace. Some of our recent recognitions include:

• U.S. News & World Report’s Best Companies to Work for in the Midwest 2024-2025, 2025-2026 and Best Companies to Work for in Finance and Insurance & Overall 2025-2026.
• Newsweek’s America’s Greatest Midsize Workplaces for Women 2026
• Best Companies Group’s Best Remote and Hybrid Workplaces in America 2026
• Chicago Sun Times Chicago’s Best Workplaces 2024, 2025
• Best Companies Group and Illinois SHRM (Society for Human Resource Management) Best Workplaces in Illinois 2024, 2025, 2026

By joining our team, you will become part of an organization that values growth, collaboration, and innovation. We strive to create an environment where employees feel supported and are empowered to excel in their roles. If you're looking for a career with a company that puts people first and makes a difference in the communities we serve, Byline Bank is the place for you.

About The Opportunity

Byline Bank is looking for passionate individuals who want to be part of something bigger. Our branch teams play a vital role in helping clients achieve their financial goals while fostering meaningful connections within the community. If you're detail-oriented, customer-focused, and ready to join a company that invests in its employees, we want to hear from you to discuss our Sr. Universal Banker opportunity!

Objective Of Position

The Senior Universal Banker (Sr. UB) is responsible for coordinating the activities of Tellers and Universal Bankers while collaborating to identify needs and explain products/services with the goal of converting service opportunities into sales events. The Sr. UB performs a complete range of services for customers including processing transactions, opening/closing accounts, responding to inquiries, and assisting the team with functions relative to the daily operations of the Branch. This role supports complex transactions and sensitive client concerns while administering and explaining policies and procedures.

The Sr. UB is expected to periodically travel to other branch locations to support staffing coverage. A professional image as outlined in the Byline Bank Employee Handbook is required.

Duties And Responsibilities

Staff Leadership

• Assists staff with scheduling, assigning work, answering questions, and problem resolution.
• Identifies coaching opportunities for direct reports.
• Identifies training needs of the Teller and Universal Banking staff.
• Demonstrates a proficient ability to delegate duties and assignments.
• Ensures Tellers properly use and follow guidelines outlined in the BYB Teller Training Manual.
• Actively participates in Branch meetings and speaks on assorted topics.
• Assists staff in recognizing and facilitating cross-selling opportunities.
• Leads by example by demonstrating excellent customer service skills and adhering to all policies and procedures.