Senior Universal Banker

centier; Crown Point (IN); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Marathon Health Clinics

Paid Time Off

Tuition Reimbursement

401K match

Stock Ownership Plan

Daycare Reimbursement

Onsite Fitness Center

Health & Wellness Programs

Diversity Council

Career Growth

Work/Life Balance

Job summary

Centier Bank is seeking a Universal Banker to serve as the front-line client ambassador, delivering remarkable service while educating clients and deepening relationships. You will handle client onboarding, account openings, and day-to-day banking needs, communicating options and guiding customers through transactions with accuracy and care.

The role emphasizes a servant sales approach, collaboration with management, and adherence to risk and compliance standards within branch operations.

Qualifications

• Provide the highest levels of quality service to clients in a friendly, positive, and professional manner.
• Establish rapport with clients, identify needs, recommend and explain solutions, handle objections and ask for their business.
• Understand, promote, and advise on the bank's products, services and digital delivery channels.
• Perform the basic transactions of a paying and receiving teller such as accepting deposits and loan payments, verifying cash and endorsements, cashing checks within limits and obtaining further approval when necessary, issuing money orders, official checks, and redeeming savings bonds.
• Maintain a position of trust and responsibility by keeping all customer business confidential.

Responsibilities

• Assist in verifying currency shipments, drop-off and night-drop deposits, balancing the cash machines, branch ATM, and branch vault.
• Assist associates with balancing their drawers and locating errors.
• Perform client onboarding and outbound calling to follow-up on quality conversations and sales opportunities.
• Actively strive to achieve individual, branch, and organizational goals and communicate progress to manager.
• Maintain a professional manner and appearance, as outlined in the Dress Code Policy, and a neat and orderly work area and branch, adhering to the Clean Desk Policy.

Job description

Starting Pay Rate is Based on Experience - Minimum Hourly Rate: $22.65

Recognizing and valuing diversity strengthens our ability to attract, retain and engage associates and reinforces our relationship within our communities. Our associates are the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge and talent that our associates invest in their work represents a significant part of not only our culture, but our reputation and company's achievement as well.

A Centier Associate is someone who embodies a servant heart, is unaccepting of anything less than remarkable service, and is self-motivated and driven to deliver exceptional results.

What are our values? Our Corporate values are Caring, Loyalty, Integrity, Friendship, Fun....who wouldn't want to work for an AWARD-WINNING company that's built on these pillars?

What about the perks?

• Access to our Marathon Health Clinics which provide FREE visits & prescriptions
• Generous Paid Time Off benefit
• Tuition Reimbursement
• 401K match
• Associate Stock Ownership Plan
• Daycare Reimbursement
• FREE Onsite Fitness Center/Fitness Reimbursements
• Health and Wellness Programs
• the ability to have a voice with our Diversity/Equity/Inclusion Council
• Career Growth
• Work/Life Balance
• AND MORE

Supervisory Responsibilities: Yes

Summary: As the front-line client ambassador for Centier, the Universal Banker is cross trained to provide a remarkable experience for clients. This position will have a thorough understanding of the client's transaction requirements and be able to effectively communicate all available options to them. They are accountable for educating clients, retaining, and deepening existing bank client relationships, and recommending value-added bank products and services. This position participates in the daily operations of the branch, which could include, assisting clients with account openings, account management, and other financial service needs and maintenance. The position also provides timely and efficient completion of client transactions while maintaining accurate records and thorough handling of all monies assigned. This position proactively participates in the servant sales process of the branch as directed by management and helps to implement sales tactics to enrich lives as a financial guide for an even better tomorrow.

Essential Duties and Responsibilities:

• Provide the highest levels of quality service to clients and perform client requested service in a friendly, positive, and professional manner.
• Establish rapport with clients, display a caring attitude, identify their needs, recommend and explain solutions, handle objections and ask for their business.
• Understand, promote, and advise on the bank's products, services and digital delivery channels.
• Perform the basic transactions of a paying and receiving teller such as accepting deposits and loan payments, verifying cash and endorsements, cashing checks within limits and obtaining further approval when necessary, issuing money orders, official checks, and redeeming savings bonds.
• Count drawer daily and ensure that cash is in balance. When not in balance, must make effort to identify error.
• Comply with BSA/AML/OFAC regulations and guidelines while identifying and reporting any type of suspicious activity or clients to management and/or the Security Department.
• Maintain a position of trust and responsibility by keeping all customer business confidential.
• Handle and resolve client problems and complaints in a quick and efficient manner.
• Assist in verifying currency shipments, drop-off and night-drop deposits, balancing the cash machines, branch ATM, and branch vault.
• Assist associates with balancing their drawers and locating errors.
• Perform client onboarding and outbound calling to follow-up on quality conversations and sales opportunities.
• Actively strive to achieve individual, branch, and organizational goals and communicate progress to manager.
• Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs.
• Represent Centier professionally with virtual and/or outside community involvement, external initiatives, and volunteerism. Log all hours in volunteer system.
• Engage in personal development activities such as online learning and internal/external training to assist in career growth.
• Identify and act on opportunities to refer clients to specialists in other lines of business.
• Perform PA's, aisle time, and other promotional activities (if applicable).
• Maintain a professional manner and appearance, as outlined in the Dress Code Policy, and a neat and orderly work area and branch, adhering to the Clean Desk Policy.
• Follow Centier's Mission, Essentials of Excellence and Values in all interactions.

Additional Duties:

Ability to use independent judgement and safe and sound decision making to limit risk to bo