Senior UKG WFM Analyst – Workforce Optimization

Southcoast Health System, Inc.

New Bedford (MA)

On-site

USD 106,000 - 180,000

Full time

8 days ago

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Benefits offered by this job

Competitive benefits package

Earned Time Off

Employee Wellbeing Program

403B Retirement Plan with companymatch

Tuition assistance / Federal Loan Forg

Job summary

Southcoast Health System, Inc. is seeking a Senior UKG Business Analyst to lead Kronos/UKG WFM strategy, optimize scheduling and timekeeping, and drive labor compliance across HR, Payroll, and Operations in Massachusetts. Expertise with UKG Dimensions or Workforce Central and strong reporting skills are essential.

The role emphasizes system upgrades, integration work, and providing Tier 2/3 support to ensure scalable workforce management.

Qualifications

10+ years Kronos experience with 5+ years UKG WFM (Dimensions or Workforce Central).
Expertise in UKG reporting tools (Cognos, Dataviews, Analytics).
Experience configuring and optimizing UKG WFM modules (Timekeeping, Scheduling, Integrations, Attendance, Accruals).
Experience providing Tier 2/3 application support for workforce management.
Ability to monitor performance and coordinate upgrades, patches, testing, and releases.

Responsibilities

Support, optimize, and enhance UKG WFM through HR, Payroll, and Operations collaboration.
Provide functional knowledge of UKG WFM with integrations, configuration, troubleshooting, and process improvement.
Answer helpdesk tickets and resolve issues with the business teams.
Coordinate upgrades, patches, testing, and release management.