Senior Trust & Client Services Manager

RiseMe; Sarasota (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

Northern Trust, a global leader in wealth management and trust services, seeks a seasoned professional to coordinate account administration for fiduciary, custody, and related client relationships. You will handle service requests, document management, and resolution of client issues while supporting Trust Advisors and other specialists.

The role requires strong communication, financial services knowledge, and the ability to mentor junior staff.

Qualifications

• Excellent oral and written communication skills are required
• Knowledge of personal trust, estate, guardian and Advisory services and products

Responsibilities

• Coordinates account administration for fiduciary, investment management, estate settlement, guardianship, and/or custody accounts for complex client relationships
• Develops and maintains working knowledge of governing documents and account agreements
• Receives service requests from clients and partners, and communicates to service partners; obtains appropriate information from partners and clients to facilitate service changes or transactions
• Coordinates resolution of client issues; informs client of steps taken to resolve requests or problems
• Oversees development of appropriate action plans for client servicing events and ensures execution and follow-up; communicates with clients regularly to inform them of account set-up or status, document requests, or other information
• Engages the Client Support Services Team on execution of client servicing events, account opening and closing, cash movement, and fee set-ups
• Assists Trust Advisors, Estate Settlement Administrators, Guardianship Administrators, and/or Client Advisors in account acceptance process, discretionary request analysis and process, compliance management and annual account review process; ensures appropriate documentation is collected and imaged; ensures systems information is up-to-date; ensures accurate set up and review of fees; documents services provided, specialized procedures, and ongoing written communications with client as appropriate in managing daily activity
• Develops and maintains a working knowledge of various business applications critical to relationship management including client on-line tools
• Assists Trust Advisors, Estate Settlement Administrators, Guardianship Administrators, and/or Client Advisors with business development and client presentations. Identifies service efficiency enhancements, process improvements, and service delivery using creative and proactive measures
• Able to serve as a key subject-matter expert and mentor to other more junior-level employees
• May manage daily operational activities and supervise day-to-day work of junior-level employees (but not a formal management role)
• More technically sound in area of expertise and has broader knowledge of other areas
• Delivers a work product that requires less revision
• Able to facilitate discussions and reach decisions

Job description

Northern Trust, a global leader in wealth management and trust services, seeks a seasoned professional to coordinate account administration for fiduciary, custody, and related client relationships. You will handle service requests, document management, and resolution of client issues while supporting Trust Advisors and other specialists.

The role requires strong communication, financial services knowledge, and the ability to mentor junior staff.