Senior Trust & Client Services Manager

ntrs; Chicago (IL); On-site; USD 68,000 - 112,000; Full time

Benefits offered by this job

401k plan

Pension

Health benefits

Paid time off

Parental leave

Caregiver leave

Life & accident insurance

Well-being benefits

Job summary

Northern Trust is seeking a skilled professional to coordinate complex fiduciary and custody accounts, supporting Trust Advisors and Estate Settlement teams. You will manage relationship activities, document handling and fee setups, while driving service improvements.

Ideal candidates have a 5–7 year background in financial servicing, strong communication, and knowledge of trust-related processes. This role emphasizes collaboration, accuracy, and client satisfaction within a global bank

Qualifications

• Excellent oral and written communication skills.
• Knowledge of personal trust, estate, guardian and advisory services.
• 5-7 years¿ experience in financial servicing or related experience/credentials preferred.

Responsibilities

• Coordinate account administration for fiduciary, investment management, estate settlement, guardianship, and/or custody accounts.
• Communicate with clients and partners to resolve service requests and provide updates.
• Oversee preparation of action plans for client servicing events and ensure execution.
• Mentor junior staff and support Trust Advisors and Administrators as needed.
• Assist with business development and client presentations.

Skills

Communication

Analytical thinking

Problem solving

Organizational skills

PeopleSoft

Adaptability

Education

Bachelor's degree (preferred)

Tools

PeopleSoft

Job description

Northern Trust is seeking a skilled professional to coordinate complex fiduciary and custody accounts, supporting Trust Advisors and Estate Settlement teams. You will manage relationship activities, document handling and fee setups, while driving service improvements.

Ideal candidates have a 5–7 year background in financial servicing, strong communication, and knowledge of trust-related processes. This role emphasizes collaboration, accuracy, and client satisfaction within a global bank