Senior Travel Consultant Remote VIP Dedicated Account

American Express Global Business Travel; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking company where travel inspires positive change. As a Specialized Travel Consultant, you will provide exceptional service to top clients, arranging complex travel for executives while ensuring a seamless experience. This role emphasizes quality interactions and offers a collaborative culture that values your input. You'll leverage your expertise in VIP servicing and GDS systems to deliver tailored travel solutions. With a commitment to diversity and inclusion, this organization champions professional growth and well-being, making it an exciting place to advance your career in the travel industry.

Benefits

Flexible benefits

Travel perks

Global tuition assistance

Wellbeing resources

Diversity, Equity, and Inclusion initiatives

Qualifications

• Experience in VIP servicing for business travel with knowledge of fares and ticketing.
• Strong client service skills with attention to detail and proactive problem-solving.

Responsibilities

• Arrange travel for C-Suite Executives and manage complex itineraries.
• Ensure contingency plans for travel arrangements and monitor traveler profiles.

Skills

VIP Servicing in travel

Client service excellence

Native GDS expertise (Sabre)

Professional communication

Attention to detail

Understanding of travel industry

Problem-solving

Teamwork and feedback

Tools

Sabre Global Distribution Systems (GDS)

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

Our Specialized Travel Consultants work in a high-touch service environment to book travel and accommodation for some of our top clients at Amex GBT. Collaborate with your team to provide creative and timely travel solutions and an outstanding travel service experience. If you’re curious, collaborative, and enjoy working in an environment that prioritizes quality of interactions over quantity of calls, this may be the perfect role for you!

What You’ll Do

• Advise and arrange travel for the CEO and C-Suite Executives
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Manage private jet aviation travel services
• Ensure contingency plans are available for flights, hotels, and other transportation services
• Hotel arrangements as well as pre-payment confirmations prior to arrival of guest
• Actively monitor traveler profiles to ensure all information is current
• Work closely with passport and visa providers when needed
• Use Sabre Global Distribution Systems (GDS)
• Communicate effectively with customers over the telephone, messaging (chat), e-mail, and/or back office systems
• Act as a trusted advisor by using travel expertise to proactively provide advice and selling additional services to clients to meet their needs while adhering to their company’s travel policy

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We’re Looking For

• Previous VIP Servicing in travel (preferably business travel) and understanding of fares and ticketing rules for car, air, and hotel
• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise (Sabre)
• Professional communication (written and verbal)
• Extreme attention to detail and laser focus to achieve all task provided
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in VIP business travel)
• Resolving customer issues quickly and independently
• Teamwork and openness to feedback

Location

New York, United States

The US national hourly wage range for this position is from $20.00 to $35.00 per hour. The national range provided includes the hourly rate that GBT expects to pay for the role. Actual hourly wage rate will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

The #TeamGBT Experience

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• Wellbeing resources to support mental and emotional health for you and your immediate family.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement?

If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;