Senior Transformation Manager, Americas Services

Cushman & Wakefield; Chicago (IL); On-site; USD 136,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Flexible Spending Accounts (FSA)

Health Savings Accounts (HSA)

Retirement savings plans

Life insurance

Disability insurance

Paid time off

Job summary

Cushman & Wakefield is seeking a Senior Transformation Manager for the Americas Services to drive enterprise-wide transformation initiatives. You will partner with senior leaders to set priorities, define a transformation roadmap, and lead cross-functional programs spanning automation, operating model changes, and shared services.

Strong PM and stakeholder management are essential. The role emphasizes leading a small team, delivering tangible business value, and communicating complex analyses

Qualifications

• Bachelor’s degree; 6–10 years of related professional work experience; global org preferred.
• Experience delivering automation/AI and shared services projects.
• Management experience managing a small team.
• Strong project management skills.
• Significant process improvement experience.
• Ability to assess granular details to support strategic decisions.
• Excellent communication and relationship management; client-facing.

Responsibilities

• Partner with business leadership to identify strategic priorities and define the transformation vision and roadmap.
• Leverage transformation levers to drive optimization (automation, operating model redesign, shared services, AI).
• Manage teams and lead project execution; maintain relationships and communicate value proposition.
• Lead, coach and develop Analysts with day-to-day leadership and career development.
• Perform analysis and design effective solutions to organizational issues.
• Prepare and coordinate complex written presentation materials.
• Serve as trusted advisor to business leadership.
• Organize and communicate data in a meaningful way.

Skills

Project management

Process improvement

Data analysis

Stakeholder management

Leadership

Communication

Strategic thinking

Multi-tasking

Education

Bachelor’s degree

Job description

Senior Transformation Manager, Americas Services

Summary

Responsible for driving transformation opportunities to meet business needs across Investors Services. Requires independent business interactions across cross functional teams with ability to gather and evaluate requirements, quantify business value of opportunities, design efficient and effective processes, and pilot and implement robust solutions.

Responsibilities

• Partner with business leadership to identify strategic priorities and define the transformation vision and roadmap
• Leverage multiple transformation levers to drive optimization (e.g. automation, operating model redesign, shared services, AI etc.)
• Manage teams and lead execution of projects, maintain and utilize relationships as well as communication of value proposition
• Lead, coach and develop Analysts, providing day to day leadership and career development
• Perform accurate analysis and design effective solutions to a variety of organizational issues
• Prepare and / or coordinate complex written presentation materials
• Serve as trusted advisor to business leadership
• Organize and communicate data in a meaningful way

Qualifications

• Bachelor’s Degree 6-10 years of related professional work experience (experience working for a global organization is preferred)
• Preference for experience delivering automation / AI and shared services projects
• Management experience – small team
• Strong project management skills
• Significant process improvement experience
• Ability to assess granular level details to facilitate strategic high-level decision making
• Excellent communication skills / relationship management/ client facing / influence decision making
• Strong attention to detail and data analysis including ability draw conclusions/ glean insights / tell a story through data
• Strong organization skills and ability to prioritize
• Relationship management; ability to partner and influence at all levels within an organization
• Strong project management capabilities to plan, organize, deliver projects on time and on budget
• Ability to multi-task and act with a sense of urgency

Benefits

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.

In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 136,000.00 - $160,000.00

Equal Opportunity Employer

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [e-mail]. Please refer to the job title and job location when you contact us.

About Cushman & Wakefield

INCO: “Cushman & Wakefield”

Cushman & Wakefield Cushman & Wakefield Cushman & Wakefield (NYSE: CWK) is a leading global commercial real estate services firm for occupiers and investors with approximately 53,000 employees in over 350 offices and nearly 60 countries. In 2025, the firm reported revenue of $10.3 billion across its core service lines of services, Leasing, Capital markets, and Valuation and other. Built around the belief that Better never settles, the firm receives numerous industry and business accolades for its award-winning culture. For additional information, visit www.cushmanwakefield.com