Benefit Administrator

Cushman & Wakefield Global, Inc; St. Louis (MO); On-site; USD 28,000 - 33,000; Full time

Job summary

Cushman & Wakefield is seeking a Benefit Administrator to provide advanced administrative and compliance support for US benefit programs under the HR Leadership team, supporting the company’s HR policies and programs.

Responsibilities include 401(k) plan administration, audits, filings, and employee inquiries, plus generating reports and maintaining data accuracy. Strong Excel and MS Office skills are required, with English proficiency and a teamwork mindset.

Qualifications

• Bachelor Degree or above.
• 1+ year of benefit administration or multi-functional HR experience.
• Organized; detail oriented; versatile.
• Ability to speak and write effectively in English.
• Ability to speak and write effectively in Spanish is a plus.
• Demonstrates critical thinking.
• Effective interpersonal skills and problem-solving ability with a high sense of urgency.
• Strong verbal/written communication skills.
• Strong Microsoft Office skills with advanced Excel skills.
• Proven record of excellent internal and external customer service.
• Ability to work independently and demonstrate ownership of job tasks.

Responsibilities

• Maintain ownership of tasks/projects.
• Assist in resolution management for benefit claims under HR leadership.
• Support 401(k) plan administration, audits, filings, communications, and escalation support.
• Support retirement plan HelpHub inquiries for US and Canada.
• Assist employees to resolve routine issues within existing practices.
• Create/edit ad-hoc reports; provide accurate data to management.
• Reconcile and code benefit invoices and submit to Accounting.
• Track 401(k) contributions, file errors and corrections.
• Assist with communication, implementation, and administration of employee benefits and national HR programs.
• Test enrollment systems; audit payroll deduction and contribution files.
• Assist with ACA compliance auditing and annual reporting.
• Create/edit written communications and reports daily.
• Liaise with Payroll, Benefits, and Talent Management to maintain up-to-date employee data.
• Maintain confidential department records and office files.
• Provide project management support and task tracking.

Education

Bachelor Degree or above

Organized

Critical thinking

Effective communication

Problem-solving

Ability to work independently

Spanish language skills (bonus)

Strong verbal/written communication

Time management

Customer service

Tools

Microsoft Excel

Microsoft Office

Job description

Job Title: Benefit Administrator

Job Description Summary

Responsible to provide advanced operational and administrative support, in addition to compliance support for nationally developed HR policies and programs under the direction of Human Resources Leadership team to support the Company’s overall business plan.

ACCOUNTABILITIES

May be responsible for one or more of the following:

• Maintain direct ownership of tasks/projects
• Assist in resolution management for all benefit claims under the direction of HR Leadership
• Support the Benefits Director with day-to-day 401(k) plan administration, annual audits, compliance filings, communications development, and escalation support
• Support retirement plan HelpHub inquiries for U.S. and Canadian employees
• Assist employees to resolve routine issues and questions within the scope of existing practices under the direction of HR Leadership
• Create/edit ad-hoc reports within the HR software and provide accurate data to management when requested
• Reconcile and code benefit invoices and submit to Accounting
• Track 401(k) contributions, file errors and corrections
• Assist with the communication, implementation, and administration of employee benefits and national HR programs for U.S. and Canada
• Test enrollment systems on an as needed basis
• Assist in the review and audit of weekly payroll deduction files and contribution files
• Assist with Affordable Care Act compliance auditing and annual reporting
• Create/edit written communications, reports, or other items on a daily basis
• Liaison with Payroll, Benefits, and Talent Management staff to enter and maintain up-to-date employee database information
• Maintain confidential department records and office files in accordance with internal company procedures
• Provide overall support to all functional teams as needed
• Provide Project Management support and task tracking

MINIMUM REQUIREMENTS

• Bachelor Degree or above
• 1+ year of benefit administration or multi-functional HR experience with demonstrated ability to handle sensitive employment information is preferred
• Organized; detail oriented; versatile
• Ability to speak and write effectively in English
• Ability to speak and write effectively in Spanish is a plus
• Demonstrates critical thinking
• Effective interpersonal skills and problem-solving ability with a high sense of urgency
• Strong verbal/written communication skills
• Strong Microsoft Office skills with advanced Excel skills
• Proven record of excellent internal and external customer serviceAbility to work independently and demonstrate ownership of job tasks

PHYSICAL REQUIREMENTS

• Involves work of a general office nature; typically includes extended periods of sitting and/or operation of a computer for up to 8 hours a day
• May involve periods of standing, such as operating at a copier/fax/scanner
• Regularly required to talk, hear, and use hands and fingers to write and type
• Ability to speak clearly so others can understand you
• Ability to read and understand information and ideas presented orally and in writing
• Ability to communicate information and ideas in writing and orally so others will understand
• Regularly required to utilize vision abilities, allowing reading of printed material, graphics, and computer displays

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.

In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $20.43 - $24.03846

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities.

Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [e-mail].

Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”

About Cushman & Wakefield Cushman & Wakefield Cushman & Wakefield (NYSE: CWK) is a leading global commercial real estate services firm for occupiers and investors with approximately 53,000 employees in over 350 offices and nearly 60 countries. In 2025, the firm reported revenue of $10.3 billion across its core service lines of services, Leasing, Capital markets, and Valuation and other. Built around the belief that Better never settles, the firm receives numerous industry and business accolades for its award-winning culture. For additional information, visit www.cushmanwakefield.com