Senior Training Operations Manager - Sales

Moody's Investors Service; Northern, New York (KY, NY); Hybrid; USD 113,000 - 164,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan with company match

Parental leave

Tuition reimbursement

Job summary

The Associate Director, Sales Enablement at Moody's global Strategic Account Teams equips the training, content, and tools needed to grow and retain our highest-value client relationships.

You will own the global enablement strategy, develop planning frameworks, and deliver value-based selling training and onboarding programs across AMER, EA, and APAC. Moody's offers a competitive benefits package and a cross-regional, AI-forward enablement culture.

Qualifications

• 8+ years in Sales, Revenue, or Go-to-Market Enablement with 3+ years leading teams.
• Experience enabling enterprise or strategic account teams in complex sales cycles.
• Familiarity with Salesforce and Revenue Tech tools.
• Experience with multiple sales methodologies (Challenger, MEDPICC).
• Knowledge of AI in selling and internal Moody's agentic solutions.
• Deep AI expertise and risk governance.

Responsibilities

• Own the global enablement strategy, readiness model, and operating rhythm for Strategic Accounts.
• Build and embed strategic account planning frameworks.
• Deliver value-based selling training, executive engagement, and land-and-expand curricula.
• Design onboarding and certification paths; ensure product readiness and competitive positioning.
• Own enablement content library and tech stack; drive global adoption and measure impact.
• Embed AI-driven selling practices globally.
• Establish a global enablement scorecard linked to pipeline and revenue.

Skills

Sales enablement

Leadership

Enterprise sales

Salesforce

Outreach

Gong

Highspot

Challenger

MEDPICC

AI in selling

Education

Bachelor's degree in Business/Marketing/Communications or related field

Advanced degree preferred

Tools

Salesforce

Outreach

Gong

Highspot

Job description

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

Skills and Competencies

• 8+ years of experience in Sales, Revenue, or Go-to-Market Enablement, or Learning and Development and program management in a sales-supporting function, including 3+ years leading and managing teams
• Demonstrated experience enabling enterprise or strategic account teams navigating complex, multi-stakeholder sales cycles
• Understanding of the financial services, credit, risk, and analytics landscape, or proven ability to ramp quickly on complex, data-driven B2B solutions sold to sophisticated buyers such as risk officers, treasurers, CFOs, and portfolio managers
• Familiarity with Salesforce is critical; hands-on experience with Outreach, Gong, Highspot, and other Revenue Technology tools is a strong plus
• Familiarity with multiple sales methodologies including Corporate Visions, Challenger (Richardson), and MEDPICC is a strong plus
• Experience supporting value-selling methodologies and scaling them consistently across global regions in a highly matrixed organization
• Fluency embedding AI platforms such as Claude/Anthropic, OpenAI, and Microsoft Copilot into selling workflows; comfort supporting Moody's internal agentic solutions and the Agentic Solutions Certification
• Deep expertise in artificial intelligence, with a track record of implementing advanced AI solutions to drive strategic transformation and operational efficiency. Strong experience using AI tools to lead innovation initiatives. Demonstrated leadership in managing AI-related risks, ensuring ethical governance, and fostering a culture of responsible AI adoption across the organization

Education

• Bachelor's degree in Business, Marketing, Communications, or a related field required; advanced degree preferred

Responsibilities

The Associate Director, Sales Enablement equips Moody's global Strategic Account Teams with the training, content, and tools needed to grow and retain our highest-value client relationships.

• Own the global enablement strategy, readiness model, and operating rhythm for Strategic Accounts, partnering with account leadership across AMER, EA, and APAC
• Build and embed strategic account planning frameworks including whitespace mapping, stakeholder and relationship mapping, and multi-threaded pursuit strategies for enterprise, multi-year relationships
• Deliver value-based and consultative selling training, executive engagement programs, negotiation curricula, and land-and-expand motions specific to strategic accounts
• Design role-based onboarding and certification paths and facilitate continuous learning on product readiness, competitive positioning, and vertical expertise
• Own the enablement content library and technology stack including Salesforce, Highspot, Gong, Outreach, and the Learning Management System; drive global adoption and measure impact
• Embed AI-driven selling practices and drive adoption of Moody's internal agentic solutions across Strategic Account Teams globally
• Establish a global enablement scorecard tying program activity to pipeline and revenue outcomes, reported quarterly to senior leadership, with a focus on win rates, whitespace conversion, and net retention

About the Team

Our Global Sales Operations and Enablement team is the backbone of Moody's commercial engine, responsible for equipping our sales organization with the strategy, tools, content, and intelligence needed to win and grow in competitive markets. We operate across the globe, partnering with our Sales Teams to drive consistent, high-impact go-to-market execution. By joining our team, you will be part of a high-visibility, cross-regional function that sits at the intersection of technology, enablement innovation, and AI adoption, directly influencing the growth of Moody's most valued client relationships.

For US-based roles only: the anticipated hiring base salary range for this position is$113,200.00-$164,050.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody’s also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion or creed, national origin, ancestry, citizenship, marital or familial status,sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws.

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.