Senior Trainer Learning Services

Power Factors; Boston (MA); Hybrid; USD 95,000 - 130,000; Full time

Benefits offered by this job

Volunteer time (8h/year)

Corporate Bonus Program

Job summary

Power Factors is seeking a Senior Trainer to join the Learning Services team in Boston. The role focuses on delivering high-quality training for our Unity REMS platforms, including asset performance management and SCADA/EMS, across global customers in a hybrid setup.

You will develop materials, deliver sessions virtually and on-site, and partner with Product, Professional Services, Customer Success, and Support to ensure training reflects current capabilities and best practices.

Qualifications

• 5+ years in a technical, customer-facing role, including at least 2–3 years delivering training or enablement.
• Fluent in English, written and spoken.
• Experience engaging operators, engineers, analysts, or technical users.
• Ability to design training for different learner personas across PV, wind, and BESS.

Responsibilities

• Deliver instructor-led training on APM and SCADA/EMS platforms to customers (live virtual and on-site).
• Design training tailored to learner personas and asset mix.
• Coordinate onboarding sessions with Technical Project Managers and manage cross-time-zone scheduling.
• Develop learning materials (Unity University guides, eLearning modules, video walkthroughs).
• Collaborate with Product, Professional Services, Customer Success, and Support to reflect current functionality.
• Gather feedback and drive improvements to training quality and effectiveness.
• Apply AI-assisted workflows to content drafting and localization while validating for accuracy.
• Stay current on renewable energy and asset management trends.

Skills

Customer-facing

Training delivery

English fluency

Organizational skills

Travel willingness

Tools

LMS familiarity

eLearning authoring tools

AI content tools

Job description

Senior Trainer Learning Services

Hybrid Global Customer Organization

Boston, Massachusetts, United States

Description

ABOUT POWER FACTORS

Power Factors is a software and solutions provider leading the next generation of clean energy with Unity, one of the most extensive and widely deployed renewable energy management suites (REMS) in the market. With over 300 GW of wind, solar, and energy storage assets managed worldwide across more than 600 customers and 18,000 sites, Power Factors manages 25% of the world’s renewable energy data.*

Power Factors’ Unity REMS supports the entire energy value chain, from monitoring and controls to market analytics. The company’s suite of open, data-driven applications empowers renewable energy stakeholders to collaborate, automate critical workflows, and make more informed decisions to maximize asset returns. Energy stakeholders receive end-to-end support, including solutions for SCADA & PPC, centralized monitoring, performance management, commercial asset management, and field service management.

With deep domain expertise, AI-powered insights are delivered at scale so businesses can optimize assets, unlock growth, and make smarter decisions as the world rapidly transitions to clean energy. Power Factors fights climate change with code.

* Outside China and India

ABOUT THE ROLE

We are seeking a Senior Trainer to join our Learning Services team. This individual will be responsible for delivering high-quality training programs to our global customers on our renewable energy software platforms, with a primary focus on our asset performance management and Scada platforms.

As a key member of our customer enablement function, you will help ensure customers are equipped to successfully adopt and use our products. You will deliver training through a variety of formats, including virtual classrooms, on-site sessions, webinars, and self-paced digital learning content.

This is a customer-facing technical role that requires strong communication skills, a solid understanding of renewable energy operations, and the ability to translate complex technical concepts into engaging learning experiences.

Key Responsibilities

• Deliver instructor-led training on our asset performance management (APM) and monitoring and control (SCADA/EMS) platforms to new and existing customers through live virtual and on-site sessions, webinars, and train-the-trainer programs for key accounts.
• Build a deep understanding of customer use cases and operational workflows, and design training adapted to each learner persona and to each customer's asset mix across PV, wind, and BESS.
• Coordinate onboarding-phase sessions with Technical Project Managers, aligning platform orientation to acceptance testing scope, and manage scheduling and logistics for customer cohorts across time zones and regions.
• Develop and maintain customer-facing learning materials on Unity University (user guides, eLearning modules, video walkthroughs), as well as internal enablement content.
• Partner with Product, Professional Services, Customer Success, and Support teams to ensure training reflects current functionality and best practices.
• Gather learner feedback, track completion and satisfaction outcomes, and drive continuous improvements to training offering, quality and effectiveness.
• Apply AI-assisted workflows to content drafting, editing, and localization, validating all outputs for product accuracy before release.
• Stay current on industry trends and software innovations within renewable energy, asset management, and SCADA.

QUALIFICATIONS

Must-Have:

• 5+ years in a technical, customer-facing role, including at least 2 to 3 years delivering training, onboarding, or customer enablement.
• Working knowledge of renewable energy operations and operational software, with demonstrated depth in asset performance management or SCADA/EMS.
• Must be fluent (written and spoken) in English. Additional languages are a plus.
• Experience working directly with operators, engineers, analysts, or technical users.
• Proven ability to facilitate independently and explain technical concepts clearly to audiences with varying levels of expertise.
• Strong organizational skills and the ability to manage multiple concurrent training engagements and flag delivery risks early.
• Willingness to travel occasionally (up to 10%).

Nice-to-Have:

• Familiarity with Learning Management Systems (LMS) and eLearning authoring tools.
• Instructional design, adult learning, or training certifications.
• Experience using AI-powered tools for content creation and knowledge sharing.

WHY JOIN US

• A humble cause with a clear purpose– you will help us fight climate change with </code> every day at work. We aim to be environmentally conscious in all aspects of our operations.
• Work with passionate experts and top-talents in your field– we are proud of our highly skilled crowd and the savviness each of us brings to the team.
• Friendly and uplifting atmosphere– we believe kindness and respectfulness is core for our culture. A friendly smile or a helping hand is never far away.
• All the benefits you expect (and more)– besides the basic benefits (adopted to local needs and norms), you will enjoy perks such as 8h of paid volunteering per year and participation in our Corporate Bonus Program (to name a few).

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Power Factors is an Equal Opportunity Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.