Product Operations Engineer

Power Factors; United States; A distancia; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Power Factors is seeking an Operations Engineer in the United States to resolve production issues, triage escalations, and monitor the systems and sub-systems that support our application services. You’ll join a tight‑knit team of versatile technologists and own operational excellence.

You will work across Cassandra, MQTT, Docker, and Kubernetes, maintain documentation, perform change management, respond to alerts, and collaborate with development and product teams to understand scope and

Formación

• Minimum of 2 years of experience in a similar role.
• Strong knowledge of Linux/Unix environments.
• Scripting proficiency in Bash and familiarity with common shell utilities.
• Solid understanding of SQL, relational schema, joins, and sub-queries.
• General understanding of networking concepts.
• Proficiency in Python, Git, and Kubernetes.
• Familiarity with Jira is a plus.
• Strong verbal and written communication skills in English and Greek.
• Collaborative mindset; able to work cross-functionally with technical and non-technical teams.
• Attention to detail, reliability, and the ability to multitask and prioritize.
• Willingness to support operations during off-business hours remotely, if needed

Responsabilidades

• Maintain a thorough understanding of supported products and environments.
• Create and maintain documentation for operational procedures and resolution of system alerts.
• Perform change management for service and product configurations, provisioning, and commissioning.
• Proactively monitor complex application and production environments.
• Respond to system alerts via monitoring systems (email, mobile, etc.).
• Perform root cause analysis in collaboration with cross-functional engineering teams.
• Take full ownership of reported issues from initiation through resolution.
• Work closely with development teams to understand the application environment.
• Collaborate with product management to understand application scope and impact.
• Balance day-to-day operational responsibilities with longer-term operational projects.
• Work with technologies such as Cassandra, MQTT, Docker, and Kubernetes

Conocimientos

Linux/Unix

Bash scripting

SQL & relational databases

Networking concepts

Python

Git

Kubernetes

English & Greek communication

Herramientas

Docker

Jira

Descripción del empleo

ABOUT POWER FACTORS

Power Factors is a software and solutions provider leading the next generation of clean energy with Unity, one of the most extensive and widely deployed renewable energy management suites (REMS) in the market. With over 300 GW of wind, solar, and energy storage assets managed worldwide across more than 600 customers and 18,000 sites, Power Factors manages 25% of the world's renewable energy data.*

Power Factors' Unity REMS supports the entire energy value chain, from monitoring and controls to market analytics. The company's suite of open, data-driven applications empowers renewable energy stakeholders to collaborate, automate critical workflows, and make more informed decisions to maximize asset returns. Energy stakeholders receive end-to-end support, including solutions for SCADA & PPC, centralized monitoring, performance management, commercial asset management, and field service management.

With deep domain expertise, AI-powered insights are delivered at scale so businesses can optimize assets, unlock growth, and make smarter decisions as the world rapidly transitions to clean energy. Power Factors fights climate change with code.

* Outside China and India

ABOUT THE ROLE

We are looking for an Operations Engineer to join our growing team. In this role, you will be responsible for resolving issues in our production environment, triaging escalations, and proactively monitoring the systems and sub-systems that support our application services. You'll work as part of a tight-knit team with broad experience across the tech stack - each team member brings unique skills, and we all thrive as versatile technology generalists.

WHAT YOU WILL BE DOING

• Maintain a thorough understanding of supported products and environments
• Create and maintain documentation for operational procedures and resolution of system alerts
• Perform change management for service and product configurations, provisioning, and commissioning
• Proactively monitor complex application and production environments
• Respond to system alerts via monitoring systems (email, mobile, etc.)
• Perform root cause analysis in collaboration with cross-functional engineering teams
• Take full ownership of reported issues from initiation through resolution
• Work closely with development teams to understand the application environment
• Collaborate with product management to understand application scope and impact
• Balance day-to-day operational responsibilities with longer-term operational projects
• Work with technologies such as Cassandra, MQTT, Docker, and Kubernetes

WHAT YOU WILL NEED TO BE SUCCESSFUL

We believe you enjoy working in a purpose-driven organization and thrive in a fast-paced, ever-evolving environment. You're resourceful, detail-oriented, and motivated by continuous learning and collaboration. Here's what we're looking for:

• Minimum of 2 years of experience in a similar role
• Strong knowledge of Linux/Unix environments
• Scripting proficiency in Bash and familiarity with common shell utilities
• Solid understanding of SQL, relational schema, joins, and sub-queries
• General understanding of networking concepts
• Proficiency in Python, Git, and Kubernetes
• Familiarity with Jira is a plus
• Strong verbal and written communication skills in English and Greek
• Collaborative mindset; able to work cross-functionally with technical and non-technical teams
• Attention to detail, reliability, and the ability to multitask and prioritize
• Willingness to support operations during off-business hours remotely, if needed

LIFE @ POWER FACTORS

We are an agile software development company - big enough to make an impact, but small enough to move quickly and adapt in a rapidly evolving industry. We are a team of bold and ingenious talents driven by results and a shared passion for building a better, cleaner world.

We value fierce yet humble people who thrive in collaborative environments and bring creativity, flexibility, and dedication to their work. Sound like you? Join us.

WHY JOIN US

By joining the Power Factors team, you'll be part of a dynamic group of innovative and driven individuals dedicated to making a positive impact. Every day, your work will directly contribute to advancing clean energy solutions and supporting global sustainability initiatives. Our culture runs deep and shows up in how we work together - committed, conscientious, and collaborative. With many opportunities for professional growth, Power Factors is here to support your development as we lead the charge in transforming the energy industry.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Power Factors is an Equal Opportunity Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.