Senior Traffic Control Specialist

sanmanuel; Highland (CA); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

San Manuel is seeking a friendly Valet Attendant/Driver to guide guests safely and efficiently through parking areas and hotel grounds. You will direct vehicle movement, perform daily safety checks, and ensure guests experience top-tier hospitality.

Responsibilities include adhering to California driving laws, delivering service standards, and communicating congestion hazards to leadership. Prior guest service and driving experience are preferred; CDL with passenger endorsement may be required.

Qualifications

• High School Diploma or GED required.
• Minimum two years driving experience required.
• Previous customer service experience preferred.
• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

Responsibilities

• Monitors and directs all vehicle movement to minimize congestion and ensure safe traffic flow in parking structures and roadways.
• Operates guest and company vehicles according to California vehicle code and company service standards.
• Completes daily vehicle inspections and reports safety concerns to management.
• Provides guests with hospitality-focused interactions and professional communication.
• Performs other duties to support department operations.

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Monitors and directs all vehicle movement to minimize congestion to ensure successful traffic flow operations in parking structures and roadways. Efficiently directs, regulates, and prioritizes traffic movement to minimize delays while warning of hazards, using signs, flags, and hand signals. Monitors traffic flow identifying bottlenecks to mitigate vehicle obstructions while locating safe intervals through which vehicles and pedestrians can safely drive/cross roadways. Communicates occupancy, safety hazards, and congestion levels to leadership. Follows safety rules and regulations on, including placing signs, barricades, traffic cones and other warning devices.
2. Adheres to Valet operational protocols while assigned to attendant duties. Operates all guest and company vehicles following California vehicle code governing operations. Delivers best in Class service following company service standards ensuring guest satisfaction.
3. Adheres to all California State and Federal transportation rules and regulations that govern passenger carriers. Exercises maximum regard for safety and welfare of all transported guests while operating shuttle. Completes daily pre trip/post trip vehicle safety inspections (Daily Vehicle Inspection Report), ensuring shuttle meets safety regulations to transport guests. Reports any condition of concern to management regarding vehicle issues/defects that may affect driver and passenger/guest safety. Complies with state and federal traffic and transit regulations. Provides management with accurate and up-to-date information regarding vehicle repairs, parking lot statuses, business operations, vehicle supplies, and/or any internal or external guest concerns.
4. Conducts all guest interactions with the highest level of hospitality and professionalism by providing an enthusiastic and authentic time-based greeting, displaying professional non-verbal communication, showing genuine interest, using the guest's name, anticipating guest needs, and conveying a sincere thank you and farewell.
5. Performs other duties as assigned to support the efficient operation of the department.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

High School Diploma or GED required .

Minimum two (2) years driving experience required .

Previous customer service experience preferred.

Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• Ability to operate vehicles with both manual and automatic transmissions preferred.
• Basic vehicle maintenance experience preferred.

LICENSES, CERTIFICATIONS AND REGISTRATIONS

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
• Have or obtain a California Commercial Driver's License, Class C or higher, with a passenger endorsement.
• Authorized Driver: Role requires operation or driving of Tribe-owned vehicles or driving patron vehicles. A valid driver's license with an acceptable driving record as determined by the insurance carrier is required.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS - ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

Primary work environment is outdoor, non-office setting - including extreme desert weather (rain, wind, heat, etc.)

Work requires travel to attend meetings, trade shows, and conferences.

Incumbents may be required to work evening, weekend and holiday shifts.

Must be able to work in a fast-paced, high-demand environment.

Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.

Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator , copy machine, and computer printer.

Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.

Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.

Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.

Visual acuity that mee