Senior Tier 3 IT Service Desk Lead – Onsite DC

T-Rex Solutions, LLC; Washington (District of Columbia); Sur place; USD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

PTO available to use immediately upon

paid parental leave

health benefits

vision

dental benefits

training and tuition reimbursement

401(k) plan with company match

Résumé du poste

T-Rex Solutions, LLC is seeking a Tier 3 IT Service Desk Lead to support the Department of Commerce Office of Solution and Service Delivery. The role requires expert-level troubleshooting across multiple ITIL-aligned disciplines, and hands-on administration of Microsoft 365, Azure, and Active Directory, with ServiceNow and PowerShell scripting.

This on-site position at the Herbert Hoover Building in Washington, DC, operates Monday through Friday 7:00am-6:00pm and involves incident management,

Qualifications

• Active Top Secret clearance required.
• Extensive M365 and Azure administration experience.
• Advanced Active Directory administration.
• Proven ITSM experience with Incident, Problem, Change, Knowledge, and Request Fulfillment.
• PowerShell scripting to automate tasks and integrations.

Responsabilités

• Provide expert-level troubleshooting across all support tiers.
• Provide advanced account and identity management services.
• Perform ServiceNow configuration and ticket handling for escalations.
• Conduct deep technical analysis across systems, networks, and applications.
• Deliver messaging, collaboration, and data services support (email, OneDrive, licensing).
• Support data governance, FOIA/eDiscovery searches and access management.
• Coordinate with engineering, cybersecurity, and infrastructure teams on high-impact incidents.
• Automate tasks with PowerShell to improve efficiency while following LAN SOPs.

Connaissances

Advanced troubleshooting

PowerShell scripting

ServiceNow configuration

Incident management

Identity management

Microsoft 365 Admin

Outils

ServiceNow

Azure AD

Exchange Online

PowerShell

Description du poste

T-Rex Solutions, LLC is seeking a Tier 3 IT Service Desk Lead to support the Department of Commerce Office of Solution and Service Delivery. The role requires expert-level troubleshooting across multiple ITIL-aligned disciplines, and hands-on administration of Microsoft 365, Azure, and Active Directory, with ServiceNow and PowerShell scripting.

This on-site position at the Herbert Hoover Building in Washington, DC, operates Monday through Friday 7:00am-6:00pm and involves incident management,