Senior Tier 3 Service Desk Lead: Azure, AD & ServiceNow

Dine Development Corporation; Washington; Presencial; USD 114.000 - 134.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability coverage

Retirement with company match

Paid time off

Tuition reimbursement

Descripción de la vacante

Din Development Corporation seeks a Tier 3 Service Desk Lead to provide advanced technical leadership for enterprise IT operations in Washington, DC. The role acts as the highest escalation point for complex incidents, overseeing troubleshooting, IAM, and automation efforts across Microsoft 365, Azure, and AD environments.

The ideal candidate will have 8+ years in enterprise IT, active TS clearance, and certifications in Microsoft 365/Azure, ITIL, and ServiceNow. U.S.

Formación

• Bachelor's degree preferred in a relevant technical field.
• Active Top Secret Clearance required; SCI eligibility preferred.
• Extensive experience administering Microsoft 365, Azure, and Active Directory; ServiceNow ITSM experience desired.

Responsabilidades

• Lead complex enterprise IT incidents and problems as the escalation authority.
• Perform advanced troubleshooting and administration across Microsoft 365, Azure, AD, and enterprise infrastructure.
• Lead root cause analysis and remediation for recurring issues.
• Administer IAM services including MFA, privileged accounts, onboarding/offboarding, and directory services.
• Support ServiceNow ITSM administration and workflow optimization.
• Develop PowerShell scripts and automation to boost efficiency.
• Coordinate with cybersecurity, infrastructure, and engineering teams during high-impact incidents.
• Create SOPs, guides, and knowledge articles for lower-tier support.
• Mentor Tier 1/2 personnel and support training initiatives.
• Participate in COOP/DR operations and after-hours response.

Conocimientos

Microsoft 365/Azure

Active Directory

PowerShell scripting

ITIL best practices

ServiceNow ITSM administration

Educación

Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or related field

Top Secret Clearance

SCI eligibility preferred

Herramientas

PowerShell

ServiceNow ITSM

Azure AD

Descripción del empleo

Din Development Corporation seeks a Tier 3 Service Desk Lead to provide advanced technical leadership for enterprise IT operations in Washington, DC. The role acts as the highest escalation point for complex incidents, overseeing troubleshooting, IAM, and automation efforts across Microsoft 365, Azure, and AD environments.

The ideal candidate will have 8+ years in enterprise IT, active TS clearance, and certifications in Microsoft 365/Azure, ITIL, and ServiceNow. U.S.