Senior Tier 3 App Support Engineer

JobDiva, Inc.

Atlanta (GA)

Hybrid

USD 39,000 - 44,000

Full time

3 days ago

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Job summary

NTT DATA is seeking a Tier 3 Application Support Analyst in Atlanta, GA to provide advanced engineering support for complex applications and integrations. The role involves detailed RCA, cross-functional collaboration across Engineering, DevOps, and Product, and creating runbooks and knowledge articles to improve stability and incident response.

The position is Hybrid/Onsite in Atlanta, with an initial 2-month duration that may renew through 2027.

Qualifications

Bachelor's degree or equivalent practical work experience.
3+ years in software engineering, application support, or production support.
Experience troubleshooting enterprise applications in distributed environments.
Strong incident, problem, and change-management understanding.
Excellent written communication and cross-functional collaboration skills.

Responsibilities

Provide Tier 3 engineering support for complex applications, integrations, and production issues across platforms.
Investigate and troubleshoot complex production issues with root cause analysis.
Coordinate with Application Support, Engineering, DevOps, Product and partners to drive timely resolution.
Document findings, ownership, decisions, actions, and status in tracking systems.
Participate in release validation and operational-readiness activities as needed.
Develop runbooks, knowledge articles, and troubleshooting guides.