Senior Tier 2 Helpdesk Tech — 24/7 Enterprise IT

uiccareers-uicalaska; Oklahoma City (OK); On-site; USD 55,000 - 75,000; Full time

Job summary

Bowhead Logistics Management LLC, a Bowhead Government Services company, is seeking an experienced Tier 2 Helpdesk Technician to support the EITaaS contract for the Air Force. You will diagnose complex issues, use remote tools, and contribute to knowledge sharing while mentoring Tier 1 staff.

The role requires DoD clearance eligibility, IAT II certification, and strong communication skills. Flexibility for 24/7 shifts and potential hybrid eligibility after demonstrated performance are offered.

Qualifications

• DoD Secret clearance eligible required.
• High school diploma or equivalent; 6–10 years of technical experience (Bachelor's degree may substitute for 5 years).
• DoD 8570/8140 IAT Level II certification required (Security+ CE, GSEC, SSCP, or CCNA-Security).
• Strong verbal and written communication skills.
• Collaborative, team-oriented environment experience.
• Familiarity with Service Desk operations, troubleshooting and ticket handling.
• Hands-on experience with end-user devices, applications and support tools.

Responsibilities

• Complex Issue Diagnosis using advanced troubleshooting to resolve issues.
• Remote Access and Tools to investigate and resolve without on-site visits.
• Documentation and Knowledge Sharing to build a robust knowledge base.
• ServiceNow Proficiency for incident tracking, ticketing, and reporting.

Skills

Clear communication

Teamwork

Problem solving

End-user support

Education

High school diploma or equivalent

Bachelor's degree may substitute for 5 years experience

Tools

ServiceNow

BeyondTrust

TeamViewer

Remote Desktop Protocol (RDP)

Job description

Bowhead Logistics Management LLC, a Bowhead Government Services company, is seeking an experienced Tier 2 Helpdesk Technician to support the EITaaS contract for the Air Force. You will diagnose complex issues, use remote tools, and contribute to knowledge sharing while mentoring Tier 1 staff.

The role requires DoD clearance eligibility, IAT II certification, and strong communication skills. Flexibility for 24/7 shifts and potential hybrid eligibility after demonstrated performance are offered.