Senior Teller - Venice

Seacoast Bank; Venice (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Seacoast Bank in Venice, FL is seeking a customer-focused professional to build lasting relationships with clients, understand their financial goals, and tailor deposit and lending solutions. The role emphasizes outbound referrals, prompt service, teamwork, and accurate cash handling.

The position requires a High School diploma or equivalent, at least 12 months cash handling experience, and 12 months of retail sales/financial services experience. Flexible hours include weekends.

Qualifications

• High School diploma or equivalent.
• Minimum of 12 months cash handling experience.
• Minimum of 12 months previous experience in retail sales and/or financial services.
• Flexible schedule, including weekends and occasional non-bank hours.
• Strong communication and interpersonal skills.

Responsibilities

• Process checks and cash transactions in line with bank policies.
• Balance cash drawer daily and ensure accuracy.
• Build relationships with customers and understand financial goals.
• Match customer needs to Seacoast Bank products and services.
• Explain products clearly and enroll customers in self-service options.
• Proactively resolve customer concerns and refer opportunities to partners.
• Maintain AML/BSA compliance and adhere to bank procedures.
• Collaborate with branch associates and participate in community events.

Skills

Relationship building

Customer interactions

Excellent communication

Listening skills

Referral development

Cash handling

Retail sales experience

Interpersonal skills

Teamwork

Proficiency with self-service tech

Education

High School diploma or equivalent

Tools

Microsoft Office

PC Proficiency

Job description

• Exhibit consistent relationship building including, but not limited to:
• Prepare for various customer interactions
• Build rapport
• Effectively utilize and document open and closed-ended questions to understand current and future financial goals of customers
• Match customer needs to Seacoast Bank products and services
• Confidently and proficiently explain Seacoast Bank products and services to customers
• Proven ability to create and enhance relationships based on customer needs
• Ask for referrals from new and existing customers
• Exhibit good listening skills and speak clearly and persuasively in positive or negative situations.
• Respond promptly to customer needs and requests for service.
• Quickly seek out appropriate people in more complex financial matters.
• Able to balance business needs with customer requests while managing potential risk to bank.
• Embrace new technology and remain up to date on industry changes to create an open environment that fosters idea generation and innovation.
• Participate in community, charitable or civic events.
• Exhibit strong work ethics and teamwork, collaborating with other associates within the branch and across the organization.
• Display Proficient knowledge of consumer deposit and lending products and processes.
• Exhibit proficiency in outbound calling process.
• Demonstrate proficiency in identifying referral opportunities with internal business partners.
• Participate in presentations regarding banking products/services through networking events.
• Display proficiency in Customer facing technology with the ability to discuss with and enroll customers in self-service products/processes.
• Develop an introductory knowledge of small business deposit products and processes including account maintenance.

Location: Venice, FL

ESSENTIAL DUTIES AND RESPONSIBILITIES

Relationship Building

• Exhibit consistent relationship building including, but not limited to:
• Prepare for various customer interactions
• Build rapport
• Effectively utilize and document open and closed-ended questions to understand current and future financial goals of customers
• Match customer needs to Seacoast Bank products and services
• Confidently and proficiently explain Seacoast Bank products and services to customers
• Proven ability to create and enhance relationships based on customer needs
• Ask for referrals from new and existing customers
• Exhibit good listening skills and speak clearly and persuasively in positive or negative situations.
• Respond promptly to customer needs and requests for service.
• Quickly seek out appropriate people in more complex financial matters.
• Able to balance business needs with customer requests while managing potential risk to bank.
• Embrace new technology and remain up to date on industry changes to create an open environment that fosters idea generation and innovation.
• Participate in community, charitable or civic events.
• Exhibit strong work ethics and teamwork, collaborating with other associates within the branch and across the organization.
• Display Proficient knowledge of consumer deposit and lending products and processes.
• Exhibit proficiency in outbound calling process.
• Demonstrate proficiency in identifying referral opportunities with internal business partners.
• Participate in presentations regarding banking products/services through networking events.
• Display proficiency in Customer facing technology with the ability to discuss with and enroll customers in self-service products/processes.
• Develop an introductory knowledge of small business deposit products and processes including account maintenance.

Operational Functions

• Process checks, cash and the sale of negotiable instrument transactions adhering to the banks current policies and procedures.
• Ensure branch adherence to AML/BSA requirements (Currency Transaction Reports, Suspect Activity Form, etc.), audit procedures, operational procedures, dual control, security, Business Continuity, and all other regulated banking requirements to protect associates, clients, and bank assets. Assists in remediating audit / scorecard / QC deficiencies.
• Proactively helps to resolve customer concerns in a timely, professional and positive manner, escalating issues to the next level of authority as needed.
• Balance cash drawer daily and monitors own work for accuracy.
• Follow instructions and responds to management direction to help resolve more difficult customer objections, and solves problems in a timely and positive manner to retain the customer relationship.
• Adhere to Seacoast Bank’s Code of Conduct.
• Follow all safety and security procedures.
• Oversee day to day operations of the branch (including vault and ATM responsibilities).
• Maintain and update documents for all audit and compliance requirements.

EDUCATION and/or EXPERIENCE

• High School diploma or equivalent required.
• Minimum of 12 months cash handling experience required.
• Minimum of 12 months previous experience in retail sales and/or financial services experience preferred.
• Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.
• Demonstrate excellent communication (written and verbal) and interpersonal skills.
• Able to work independently and exercise a high degree of initiative.
• PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.

The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry. It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles. This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities.