Senior Teller - Belleair Bluffs

Seacoast Bank; Belleair Bluffs (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Seacoast Bank in Belleair Bluffs is seeking a Branch Associate to help customers with daily banking needs and build lasting relationships. You will handle cash transactions, advise on deposits and products, and ensure AML/BSA compliance while delivering high-quality service.

The role requires a flexible schedule, strong communication, and teamwork in a branch environment. Join a team focused on community engagement and reliable financial guidance.

Qualifications

• High School diploma or equivalent is required.
• Minimum 12 months cash handling experience preferred.
• Minimum 12 months retail sales and/or financial services experience preferred.
• Flexibility to work weekends and occasional extended hours.
• Excellent written and verbal communication and interpersonal skills.

Responsibilities

• Process checks, cash and sale of negotiable instrument transactions following bank policies.
• Ensure branch complies with AML/BSA requirements and audit procedures.
• Resolve customer concerns professionally and escalate when needed.
• Balance cash drawer daily and maintain accuracy.
• Follow management directions to resolve objections and protect customer relationships.
• Adhere to Seacoast Bank's Code of Conduct and safety protocols.
• Oversee day-to-day branch operations including vault/ATM duties.
• Maintain audit/compliance documents and respond to regulatory requirements.

Skills

Relationship building

Customer interactions

Questioning to assess goals

Product knowledge

Outbound calling

Communication

Teamwork

Self-service tech familiarity

Education

High School diploma or equivalent

Cash handling experience

Retail sales/financial services experience

Tools

Microsoft Office Suite

Job description

Location: Belleair Bluffs

ESSENTIAL DUTIES AND RESPONSIBILITIES

Relationship Building

• Exhibit consistent relationship building including, but not limited to:
• Prepare for various customer interactions
• Build rapport
• Effectively utilize and document open and closed-ended questions to understand current and future financial goals of customers
• Match customer needs to Seacoast Bank products and services
• Confidently and proficiently explain Seacoast Bank products and services to customers
• Proven ability to create and enhance relationships based on customer needs
• Ask for referrals from new and existing customers
• Exhibit good listening skills and speak clearly and persuasively in positive or negative situations.
• Respond promptly to customer needs and requests for service.
• Quickly seek out appropriate people in more complex financial matters.
• Able to balance business needs with customer requests while managing potential risk to bank.
• Embrace new technology and remain up to date on industry changes to create an open environment that fosters idea generation and innovation.
• Participate in community, charitable or civic events.
• Exhibit strong work ethics and teamwork, collaborating with other associates within the branch and across the organization.
• Display Proficient knowledge of consumer deposit and lending products and processes.
• Exhibit proficiency in outbound calling process.
• Demonstrate proficiency in identifying referral opportunities with internal business partners.
• Participate in presentations regarding banking products/services through networking events.
• Display proficiency in Customer facing technology with the ability to discuss with and enroll customers in self-service products/processes.
• Develop an introductory knowledge of small business deposit products and processes including account maintenance.

Operational Functions

• Process checks, cash and the sale of negotiable instrument transactions adhering to the banks current policies and procedures.
• Ensure branch adherence to AML/BSA requirements (Currency Transaction Reports, Suspect Activity Form, etc.), audit procedures, operational procedures, dual control, security, Business Continuity, and all other regulated banking requirements to protect associates, clients, and bank assets. Assists in remediating audit / scorecard / QC deficiencies.
• Proactively helps to resolve customer concerns in a timely, professional and positive manner, escalating issues to the next level of authority as needed.
• Balance cash drawer daily and monitors own work for accuracy.
• Follow instructions and responds to management direction to help resolve more difficult customer objections, and solves problems in a timely and positive manner to retain the customer relationship.
• Adhere to Seacoast Bank’s Code of Conduct.
• Follow all safety and security procedures.
• Oversee day to day operations of the branch (including vault and ATM responsibilities).
• Maintain and update documents for all audit and compliance requirements.

EDUCATION and/or EXPERIENCE

• High School diploma or equivalent required.
• Minimum of 12 months cash handling experience required.
• Minimum of 12 months previous experience in retail sales and/or financial services experience preferred.
• Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.
• Demonstrate excellent communication (written and verbal) and interpersonal skills.
• Able to work independently and exercise a high degree of initiative.
• PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.

The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry. It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles. This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities.