Senior Teller

CEN; Russellville (AR); On-site; USD 27,000 - 38,000; Full time

Job summary

CEN in Russellville, Arkansas, is seeking a Senior Teller to perform cash transactions and daily banking duties with accuracy and efficiency. The role emphasizes customer service, cross-selling of bank products, and strict compliance with bank policies.

The Senior Teller is responsible for balancing stations, handling negotiable items, and assisting customers by phone or in person while maintaining a professional appearance and attitude.

Qualifications

• High school diploma or GED with related banking experience or training.
• Proven ability to handle cash accurately and maintain product knowledge.
• Strong communication and mathematical skills for day-to-day transactions.

Responsibilities

• Process cash transactions, loan payments, deposits, withdrawals and transfers accurately.
• Set up, close, and balance teller station and records sales of monetary instruments.
• Assist customers in person or by telephone and cross-sell bank products.
• Follow bank policies, protect customer accounts, and adhere to safety procedures.
• Maintain a neat teller area and be flexible for location shifts within the region.

Skills

Mental alertness

Customer service

Communication skills

Mathematical skills

Attention to detail

Teamwork

Education

High school diploma or GED + 19–23 months related experience

Tools

10-Key

Spreadsheet

Word Processing

Job description

GENERAL DESCRIPTION OF POSITION

The Senior Teller conducts transactions quickly, accurately, and efficiently while meeting or exceeding service quality standards. This position safeguards bank assets assigned to them. The Senior Teller contributes to the growth of the bank by promoting and cross-selling bank products and services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• 1. Receives, pays out cash, and handles negotiable items, loan payments, deposits, withdrawals and transfers.
• 2. Sets up, closes and balances teller station.
• 3. Records sales of monetary instruments.
• 4. Assists customers with inquires in person or by telephone.
• 5. Maintains neat and well stocked teller area.
• 6. Cross sells bank products and services.
• 7. Follows limits established for protection of customer accounts and bank safety and soundness.
• 8. Adheres to bank policies and procedures.
• 9. Lift coin bags up to 50 lbs.
• 10. Balances vault, ATM, Night Drop, Coin Machine as assigned.
• 11. Scans bank documents and proof work.
• 12. Exercise sound judgement when applying holds and making check cashing decisions.
• 13. Assist other tellers with decision making within their authority limits.
• 14. Cross train to open all standard consumer accounts.
• 15. Adheres to work schedule. Must be flexible in availability for work schedule.
• 16. Maintains positive, friendly and professional attitude and appearance.
• 17. Performs miscellaneous duties as assigned.
• 18. May be required to work an alternative location within the region or market.
• 19. The ability to work in a constant state of alertness and in a safe manner.
• 20. Completes required BSA/AML training and other compliance training as assigned.
• 21. Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

Mental alertness and adaptability to office and field area work routines. Equivalent to four years high school or GED, with particular emphasis during high school in office skills, shop skills, or others, plus 19 to 23 months related experience and/or training, or equivalent combination of education and experience.

COMMUNICATION SKILLS

Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide numbers. Ability to perform these mathematical skills using money and other forms of measurement.

CRITICAL THINKING SKILLS

Ability to use common sense understanding in order to carry out detailed written or oral instructions. Ability to deal with problems involving a few known variables in situations of a routine nature.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

Not indicated.

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS

Not indicated.

SOFTWARE SKILLS REQUIRED

Basic: 10-Key, Spreadsheet, Word Processing/Typing

WORKING CONDITIONS

Somewhat disagreeable working conditions. Continuously exposed to one or two elements such as noise, intermittent standing, walking, pushing, carrying, or lifting. May involve some travel and/or work is at times, in the evening or during the night hours.

ENVIRONMENTAL CONDITIONS

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

Highly repetitive, low physical. Highly repetitive type of work which requires concentration in the performance of tasks for consistent time cycles as prescribed by the tasks.

While performing the functions of this job, the employee is continuously required to talk or hear; regularly required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms; frequently required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds; regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

ADDITIONAL INFORMATION

- May be required to work an alternative location within the region or market